Cloud Support Engineer (Tier 1) - Secret Cleared

Monmouth University; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Applied Research Associates, Inc. in Raleigh, NC is seeking a Tier 1 Cloud Support agent to diagnose and resolve access, connectivity, and authentication issues across virtual machines and cloud infrastructure.

The role requires US citizenship, an active Secret clearance, and DoD 8570 IAT II certification within 60 days of hire. You will contribute to secure, scalable environments with scripting work and on-site collaboration in a dynamic team.

Qualifications

• US citizen
• Active Secret clearance
• Bachelor’s degree or higher in IT/CS or related field
• 2+ years supporting virtual environments
• 2+ years supporting Windows Server or Linux
• 3+ years supporting hybrid cloud environments (Azure Gov, AWS GovCloud, OpenStack)
• DoD 8570 IAT II Certification within 60 days of hire
• Experience with scripting/automation tools (PowerShell, Bash, Python, Terraform)
• Prior SAP environment experience
• Willing to work on-site in Raleigh, NC

Responsibilities

• Diagnose and resolve access, connectivity, and authentication issues across VMs and shared resources.
• Provision, configure, and secure VMs and cloud infrastructure with patching, firewall, encryption, logging, and automation.
• Manage user and system access for cloud and on-prem environments.
• Monitor system health and user activity; escalate and assist containment of incidents.
• Maintain documentation in Jira/ServiceNow with traceability.
• Collaborate with end users to validate changes and escalate unresolved issues.
• Balance fast ticket resolution with long-term supportability through scripting and docs.

Skills

US Citizenship

Strong communication

Team player

Ticket-resolution leadership

On-call readiness

Education

Bachelor's degree in IT/CS related field

Tools

PowerShell

Bash

Python

Terraform

Jira

ServiceNow

Job description

Applied Research Associates, Inc. in Raleigh, NC is seeking a Tier 1 Cloud Support agent to diagnose and resolve access, connectivity, and authentication issues across virtual machines and cloud infrastructure.

The role requires US citizenship, an active Secret clearance, and DoD 8570 IAT II certification within 60 days of hire. You will contribute to secure, scalable environments with scripting work and on-site collaboration in a dynamic team.