Tier 2 Audio Visual Field Technician

EOS IT Solutions; New York (NY); On-site; Full time

Job summary

An established industry player is seeking a motivated Tier 2 AV Field Technician to join its dynamic team. This role involves installing and managing a variety of AV technologies, ensuring compliance with contract requirements, and providing technical support on-site. The ideal candidate will possess strong troubleshooting skills and a commitment to customer satisfaction. With up to 70% travel required, this position offers the opportunity to work in diverse environments, contributing to exciting projects across the globe. If you're eager to advance your career in a fast-paced, collaborative setting, this is the perfect opportunity for you.

Qualifications

• 1-3 years’ experience in AV/VC industry preferred.
• Knowledge of Signal flow and AV rack building to AVIXA standards.

Responsibilities

• Install and manage AV technologies at client sites.
• Diagnose and resolve technical issues while ensuring compliance.

Skills

Technical Troubleshooting

Customer Interaction Skills

Critical Thinking

Cable Management

AV Installation

Time Management

Problem-Solving

Education

High School Diploma

AVIXA CTS/CTS-I Certification

OSHA 10/30 Certificate

Tools

Crestron

Extron

QSYS

Cisco

Power Tools

Job description

OUR COMPANY:

EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.

We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.

THIS POSITION REQUIRES UP TO 70% TRAVEL.

WHAT YOU WILL DO:

As a Tier 2 AV Field Technician , you will be responsible for installing and managing a variety of AV technologies at client sites. Your duties include comprehensive cable management, hardware installation, and ensuring compliance with all contract requirements. You will diagnose and resolve technical issues and must be prepared to travel extensively for project support.

KEY RESPONSIBILITIES:

• Provide daily reporting to the Project Management team.
• Install a wide variety of technology into clients' existing and new build project sites.
• Cable Management.
• Plan layout and install of all 1st fix hardware to include bracketry, ceiling speaker hardware ensuring required general contract requirements are in place.
• Knowledgeable of low voltage electrical concepts.
• Possess basic carpentry and/or installation skills.
• Proficient use and safety with power tools.
• Diagnose, troubleshoot and resolve technical problems.
• Travel as needed to other sites for project support and/or installs.

ESSENTIAL CRITERIA:

• Some experience with any of the following: Crestron/Extron/QSYS/Cisco.
• Must have an understanding of Signal Flow.
• Knowledge of how to build AV racks to required AVIXA standards ensuring required airflow and layouts.
• Knowledge of all cabling used in the AV industry and experience terminating associated connectors.
• Must be agile and exhibit a strong sense of urgency.
• Must be responsive, efficient, have excellent customer interaction skills, and exhibit a high level of professionalism.
• Must be comfortable working in a fast-paced, demanding environment, under immense pressure. The pace requires independent and confident thinking, self-motivation and determination.
• Must be engaged in the process of technical development.
• Be eligible, willing and able to work and travel globally when required including weekends.
• Good organization and time management skills with proven ability to manage multiple priorities.
• Good written and verbal communication skills.
• Must have critical thinking and problem-solving ability.
• Be flexible and adaptable to change and hours of work, to meet the needs of the customer.
• Be a motivated team player.
• Must have a valid driver’s license.

DESIRABLE CRITERIA:

• 1-3 years’ experience in the AV/VC industry.
• Knowledge of Signal flow.
• Some experience with AV Installation and any: Cisco/Extron/Crestron/QSYS.
• AVIXA CTS/CTS-I Certification is desired.
• OSHA 10/30 Certificate is highly desired.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

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Pay Range: $29 — $37 USD