Onsite Tier 1 Tech Support Specialist

VXI Global Solutions; Stockbridge (GA); Sur place; USD 34 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Bonus opportunities after training

Referral program

Career growth

Team environment

Résumé du poste

VXI Global Solutions is hiring a Technical Support Representative (Tier 1) to serve as the first point of contact for customers with internet service interruptions, connectivity, and billing questions at our onsite site in Morrow, GA. The role involves basic troubleshooting, documenting issues, and managing tickets.

The position requires strong customer service, active listening, and problem-solving abilities, with 1–2 years of experience in a contact center.

Qualifications

• Minimum 1–2 years of customer service/contact center experience.
• Ability to diagnose and resolve basic hardware, software, and connectivity issues.
• Strong documentation and ticket management skills.

Responsabilités

• Handle inbound calls for internet service interruptions, technical issues, billing, and account questions.
• Perform basic troubleshooting for internet, hardware, software, connectivity, and usage concerns.
• Create, update, and manage trouble tickets and escalate unresolved issues as needed.
• Accurately document customer interactions and resolutions.

Connaissances

Customer Service

Troubleshooting

Active Listening

Communication

Multitasking

Formation

High school diploma or GED

Outils

Windows

Description du poste

VXI Global Solutions is hiring a Technical Support Representative (Tier 1) to serve as the first point of contact for customers with internet service interruptions, connectivity, and billing questions at our onsite site in Morrow, GA. The role involves basic troubleshooting, documenting issues, and managing tickets.

The position requires strong customer service, active listening, and problem-solving abilities, with 1–2 years of experience in a contact center.