Tier 1 Tech Support Help Desk

Gould Intelligent; Phoenix (AZ); On-site; USD 24,796 - 26,174; Full time

Job summary

Gould Intelligent, based in Arizona, is seeking a Tier 1 Tech Support Help Desk specialist for a long-term contract. The role is onsite in the far Northwest part of the Phoenix metro area, supporting internal and external users and managing the support email inbox.

The ideal candidate has prior call center tech support experience, familiarity with Google Suite, and strong attendance. Eligibility to work on a W2 basis without sponsorship is required.

Qualifications

• Tier 1 tech support experience required (call center preferred).
• Experience handling support emails and ticketing is a plus.
• Excellent attendance and reliability required.

Responsibilities

• Provide Tier 1 technical support to internal and external users.
• Manage the technical support email inbox and respond to inquiries.
• Collaborate with other IT staff as needed.

Skills

Call center experience

Technical writing

Tools

Google Suite

Job description

Gould Intelligent (an Arizona company) is seeking a Tier 1 Tech Support Help Desk person for a long term contract position. Work will be onsite in the far Northwest part of the Phoenix, AZ metro area. Pay is $18 - $19/hr.

Candidate will be providing Tier 1 Tech Support to internal and external end users and will be managing the Technical Support e-mail inbox. Candidate must have previous call center tech support experience. Preferred candidate will have technical writing experience and/or experience supporting Google Suite. Exceptional attendance is a must.

Must be eligible to work on a W2 basis for any U.S. employer without sponsorship (no 3rd parties or corp to corp), currently reside in the Phoenix metro area, be able to start with 2 weeks’ notice, and be able to pass relevant background check.