Tier 1 Tech Support Associate - Onsite, Morrow GA

VXI Global Solutions; Ohio; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Cell phone benefits

Referral for Life Program

Career advancement opportunities

Job summary

VXI Global Solutions in Morrow, GA is seeking a Technical Support Account Associate (Tier 1) to be the first point of contact for customers of a leading telecommunications provider. You will handle inbound calls, perform basic troubleshooting, and guide customers through billing education and service upgrades.

This onsite role emphasizes issue identification, use of approved tools, and escalation when needed, with training and a path for advancement in a fast-paced, customer-focused environment.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years minimum customer service call center experience.
• 1+ years of tech support experience preferred.
• Typing speed of 35 WPM with 90% accuracy or higher.

Responsibilities

• Receive inbound calls from customers experiencing service interruptions or technical issues.
• Perform basic troubleshooting for common internet and usage-related issues.
• Diagnose issues using approved tools, scripts, and procedures.
• Create, update, and manage trouble tickets in the ticketing system.
• Escalate unresolved or complex issues to appropriate internal teams.

Skills

Customer service

Technical troubleshooting

MS Windows

Typing 35 WPM

Communication

Multi-tasking

SLA adherence

Education

High School Diploma or equivalent

Tools

Ticketing system

Job description

VXI Global Solutions in Morrow, GA is seeking a Technical Support Account Associate (Tier 1) to be the first point of contact for customers of a leading telecommunications provider. You will handle inbound calls, perform basic troubleshooting, and guide customers through billing education and service upgrades.

This onsite role emphasizes issue identification, use of approved tools, and escalation when needed, with training and a path for advancement in a fast-paced, customer-focused environment.