Tier 1 Systems Administrator - TS/SCI w/ Poly

J&T Business Consulting; Annapolis (MD); On-site; USD 83,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan with company/f

Paid time off and holidays

Tuition reimbursement

Equal opportunity employer

Job summary

J&T Business Consulting in Annapolis, MD, is seeking a Systems Administrator (TS/SCI Clearance With Full Scope Polygraph Required) to deliver frontline IT support in an enterprise environment. You will handle incident management, asset tracking, and user administration, with ServiceNow as the ticketing backbone, mentoring junior technicians, and ensuring policy compliance.

The role requires hands-on experience, certifications such as A+ or Network+, and a customer-service mindset with a thorough

Qualifications

• High School Diploma/GED plus 5+ years of hands-on tech/customer support, OR a Bachelor's in IT.
• CompTIA A+ CE and/or CompTIA Network+ CE certifications.
• Ticketing system experience using ServiceNow.
• Ability to explain technical concepts to non-technical users.
• Experience in frontline IT support and incident management.

Responsibilities

• Respond to user inquiries via phone, email, chat, and help desk systems.
• Log, track, update, and route tickets in ServiceNow with detailed notes.
• Diagnose and resolve hardware, software, OS, and basic network issues.
• Manage user accounts: password resets, unlocks, and provisioning.
• Install, configure, update, and troubleshoot software, OS, and peripherals.
• Assist with IT asset inventory management.
• Create knowledge base articles and SOPs for recurring issues.
• Identify and report cybersecurity incidents or policy violations.
• Provide peer mentoring and onboarding for junior technicians.

Skills

Customer service

Incident management

Technical communication

Education

High School Diploma or GED

Bachelor’s Degree in IT-related field

Tools

ServiceNow

Job description

J&T Business Consulting in Annapolis, MD, is seeking a Systems Administrator (TS/SCI Clearance With Full Scope Polygraph Required) to deliver frontline IT support in an enterprise environment. You will handle incident management, asset tracking, and user administration, with ServiceNow as the ticketing backbone, mentoring junior technicians, and ensuring policy compliance.

The role requires hands-on experience, certifications such as A+ or Network+, and a customer-service mindset with a thorough