Systems Administrator (TS/SCI Clearance With Full Scope Polygraph Required)

J&T Business Consulting; Annapolis (MD); On-site; USD 83,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan with company/f

Paid time off and holidays

Tuition reimbursement

Equal opportunity employer

Job summary

J&T Business Consulting in Annapolis, MD, is seeking a Systems Administrator (TS/SCI Clearance With Full Scope Polygraph Required) to deliver frontline IT support in an enterprise environment. You will handle incident management, asset tracking, and user administration, with ServiceNow as the ticketing backbone, mentoring junior technicians, and ensuring policy compliance.

The role requires hands-on experience, certifications such as A+ or Network+, and a customer-service mindset with a thorough

Qualifications

• High School Diploma/GED plus 5+ years of hands-on tech/customer support, OR a Bachelor's in IT.
• CompTIA A+ CE and/or CompTIA Network+ CE certifications.
• Ticketing system experience using ServiceNow.
• Ability to explain technical concepts to non-technical users.
• Experience in frontline IT support and incident management.

Responsibilities

• Respond to user inquiries via phone, email, chat, and help desk systems.
• Log, track, update, and route tickets in ServiceNow with detailed notes.
• Diagnose and resolve hardware, software, OS, and basic network issues.
• Manage user accounts: password resets, unlocks, and provisioning.
• Install, configure, update, and troubleshoot software, OS, and peripherals.
• Assist with IT asset inventory management.
• Create knowledge base articles and SOPs for recurring issues.
• Identify and report cybersecurity incidents or policy violations.
• Provide peer mentoring and onboarding for junior technicians.

Skills

Customer service

Incident management

Technical communication

Education

High School Diploma or GED

Bachelor’s Degree in IT-related field

Tools

ServiceNow

Job description

Systems Administrator (TS/SCI Clearance With Full Scope Polygraph Required)

Annapolis, United States | Posted on 10/16/2026

Salary Range: $83,000 – $100,000 / year (dependent on experience, education, and skill set)

About the Role

Seeking a dedicated Tier 1 System Administrator to deliver frontline technical support, incident management, and user administration within an enterprise IT environment.

In this role, you will be the initial point of contact for technical support, resolving hardware, software, and connectivity issues across multiple channels. You will manage end-to-end ticketing, maintain IT asset inventories, document troubleshooting procedures, and escalation complex incidents to Tier 2 and engineering teams as needed.

Key Responsibilities

Respond promptly to user inquiries via phone, email, chat, and help desk ticketing systems.

Log, track, update, and route incident and service request tickets using ServiceNow, ensuring detailed documentation of symptoms and troubleshooting steps taken.

Diagnose and resolve hardware, standard software, operating system, and basic network connectivity issues.

Perform account management tasks, including password resets, account unlocks, and user access provisioning.

Install, configure, update, and troubleshoot software, operating systems, and computer peripherals (monitors, printers, scanners).

Assist with the inventory management and tracking of IT assets (laptops, peripherals, and related accessories).

Author knowledge base articles and document standard operating procedures for recurring technical issues to facilitate self-service and team reference.

Recognize and immediately report potential cybersecurity incidents or policy violations to security leads.

Provide peer mentoring and onboarding guidance to junior technicians and trainees.

Required Qualifications & Experience

Education & Experience:

High School Diploma / GED plus at least 5 years of hands-on technical/customer support experience, OR

Bachelor’s Degree in an IT-related field (0 years required).

Certifications:

CompTIA A+ CE and/or CompTIA Network+ CE.

Ticketing Systems: Demonstrated hands-on experience using the ServiceNow ticketing platform.

Support Skills: Proven track record in professional customer service, incident management, and explaining technical concepts clearly to non-technical users.

Benefits & Compensation

This position offers a comprehensive benefits package designed to support employees both personally and professionally:

Comprehensive Health, Dental, and Vision Insurance

Basic Life and Disability Insurance

Paid Time Off (PTO) and Paid Holidays

401(k) Retirement Plan with Company Match

Tuition Reimbursement for continued education and professional certifications

An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law.