Tier 1 Systems Administrator (TS/SCI Clearance)

J&T Business Consulting; Annapolis (MD); On-site; USD 83,000 - 100,000; Full time

Job summary

J&T Business Consulting in Annapolis, MD, is seeking a Systems Administrator (TS/SCI Clearance With Full Scope Polygraph Required) to deliver frontline technical support in an enterprise IT environment.

You will be the first contact for incidents, manage tickets in ServiceNow, maintain asset inventories, and collaborate with security and engineering teams to resolve hardware, software, and network issues while mentoring junior technicians.

Qualifications

• High School Diploma or GED plus at least 5 years of hands-on technical/customer support experience.
• Bachelor’s Degree in an IT-related field (0 years required).
• CompTIA A+ CE and/or CompTIA Network+ CE.

Responsibilities

• Respond promptly to user inquiries via phone, email, chat, and help desk ticketing systems.
• Log, track, update, and route incident and service request tickets using ServiceNow.
• Diagnose and resolve hardware, software, operating system, and basic network connectivity issues.
• Perform account management tasks, including password resets, account unlocks, and user access provisioning.
• Install, configure, update, and troubleshoot software, operating systems, and computer peripherals.
• Assist with the inventory management and tracking of IT assets.
• Author knowledge base articles and document standard operating procedures for recurring technical issues.
• Recognize and immediately report potential cybersecurity incidents or policy violations.
• Provide peer mentoring and onboarding guidance to junior technicians and trainees.

Skills

Customer service

Incident management

Technical support

Communication

Knowledge base

Education

High School Diploma / GED

Bachelor’s Degree in IT

Tools

ServiceNow

Job description

J&T Business Consulting in Annapolis, MD, is seeking a Systems Administrator (TS/SCI Clearance With Full Scope Polygraph Required) to deliver frontline technical support in an enterprise IT environment.

You will be the first contact for incidents, manage tickets in ServiceNow, maintain asset inventories, and collaborate with security and engineering teams to resolve hardware, software, and network issues while mentoring junior technicians.