Tier 1 Service Desk Analyst - Desktop & Mobile Support

Intelliswift - An LTTS Company

Sacramento (CA)

On-site

USD 50,000 - 65,000

Full time

3 days ago

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Job summary

Intelliswift - An LTTS Company is seeking a Tier 1 IT Help Desk professional to provide desktop and mobile support within an enterprise network. You will diagnose and troubleshoot issues across Microsoft operating systems and Office applications, and escalate to appropriate teams while clearly communicating with end users and internal partners.

The ideal candidate has at least 1 year of IT service/help desk experience, strong problem-solving abilities, and proficiency with Excel and Word.

Qualifications

1 year of IT service/help desk operations experience.
Qualitative and quantitative analytic & problem solving skills.
Ability to learn new concepts quickly.
Organizational skills.
Advanced verbal and written communication skills.
Proficient in Microsoft Excel and Word.

Responsibilities

Provide Tier 1 desktop and mobile support in an enterprise network environment.
Troubleshoot desktop, mobile devices, network and peripheral issues; engage needed resources to remedy problems.
Diagnose and resolve issues including application, hardware and software problems; contact responsible personnel for system-wide events.
Coordinate after-hours support as needed and contact on-call support for urgent issues.
Administer knowledge transfer within the team and foster teamwork across the organization.