Tier 1 Desktop Support Tech — 24/7 Help Desk

Trilyon, Inc.; Sacramento (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

Trilyon, Inc. is seeking a Tier 1 IT Service Desk professional to provide frontline desktop and mobile device support in a Windows-based enterprise environment. You will troubleshoot issues, document incidents, and coordinate with on-call teams to resolve outages and software rollouts.

The role requires 1 year of help desk experience, strong MS Excel/Word skills, and excellent communication. Office-based position with potential after-hours support as part of a 7x24 operations center.

Qualifications

• High School completion or equivalent; IT learning accreditation or certification preferred.
• 1 year of IT service/help desk operations experience.
• Proficient in MS Excel and Word; strong communication skills.

Responsibilities

• Provide Tier 1 desktop and mobile device support in Windows and enterprise network environments.
• Troubleshoot issues and log incidents; create/assign tickets based on priority and impact.
• Coordinate with on-call support for urgent issues and communicate status to stakeholders.
• Follow Run Books and Playbooks; adhere to policies and guidelines; participate in knowledge transfer.

Skills

MS Office

Windows OS

Help desk

Customer service

Communication skills

Teamwork

Excel

Word

Analytical skills

Problem solving

Education

High School diploma

IT certificate preferred

Tools

Excel

Word

Job description

Trilyon, Inc. is seeking a Tier 1 IT Service Desk professional to provide frontline desktop and mobile device support in a Windows-based enterprise environment. You will troubleshoot issues, document incidents, and coordinate with on-call teams to resolve outages and software rollouts.

The role requires 1 year of help desk experience, strong MS Excel/Word skills, and excellent communication. Office-based position with potential after-hours support as part of a 7x24 operations center.