Tier 1 Satcom & IT Support Specialist

Gilat DataPath; Colorado Springs (CO); On-site; USD 60,000 - 70,000; Full time

Job summary

DataPath, Inc. is seeking a Tier 1 Technical Support Specialist to serve as the service desk’s single point of contact for a deployable tactical communications program. You will troubleshoot incidents, manage RMAs and SARs/GAAs, and maintain the COP for deployed terminals and networks.

Responsibilities include monitoring tickets, coordinating spare parts, sustaining DoD encryption and cybersecurity support, and ensuring DoD gateway access across NIPRNet/SIPRNet and voice/video systems.

Qualifications

• Minimum 3 years’ experience with deployable communications systems.
• Experience troubleshooting SATCOM terminals, tactical radios, baseband networking, or similar deployed communications equipment.
• Certifications Security +.

Responsibilities

• Serve as single point of contact for all service requests, incidents, and disruptions.
• Monitor, track, and resolve trouble tickets through the logistics and asset management system.
• Maintain lifecycle management of all service requests; inform users on progress, workarounds, and resolution.
• Process configuration management requests, change requests, maintenance contracts, warranties, and software license renewals.
• Create and submit SARs/SAAs/GARs/GAAs via SIPRNet; process ACAS requests via NIPRNet.
• Conduct real-time monitoring of deployed terminal link connectivity displayed as a COP.

Skills

Troubleshooting SATCOM

Service desk liaison

DoD cybersecurity awareness

SATCOM terminals

Education

High School diploma

3 years’ deployable comms experience

Security+ certification

Tools

ManageEngine ServiceDesk Plus

Job description

DataPath, Inc. is seeking a Tier 1 Technical Support Specialist to serve as the service desk’s single point of contact for a deployable tactical communications program. You will troubleshoot incidents, manage RMAs and SARs/GAAs, and maintain the COP for deployed terminals and networks.

Responsibilities include monitoring tickets, coordinating spare parts, sustaining DoD encryption and cybersecurity support, and ensuring DoD gateway access across NIPRNet/SIPRNet and voice/video systems.