SATCOM Help Desk Specialist – Tier I–II Expert

Bering Straits Native Corporation (BSNC); Aberdeen (MD); On-site; USD 120,000 - 150,000; Full time

Job summary

Bering Dynamic Solutions (BDS) is seeking a SATCOM Help Desk SME to lead Tier I and II support for SATCOM operations. You will troubleshoot GC connectivity, coordinate tickets, and ensure high-quality customer service across the SMC environment.

The role requires 4+ years of IT support experience, military environment familiarity, and strong documentation and communication skills. Occasional after-hours support may be required.

Qualifications

• Education: High school diploma or GED equivalent.
• 4+ years IT customer support experience.
• 2+ years in a military environment.
• Strong customer service and professionalism.
• Basic troubleshooting for GC connectivity.
• Knowledge of network fundamentals.
• Excellent documentation and ticketing skills.
• Clear communication with customers and teams.

Responsibilities

• Serve as the primary technical expert for SATCOM Help Desk operations (Tier I/II).
• Provide timely, professional responses to user inquiries.
• Troubleshoot GC connectivity, workstation, and network access issues.
• Diagnose routing, switching, firewall, and connectivity problems.
• Maintain and update SOPs, guides, and ticket notes.
• Oversee ticketing, escalation, and closure in service desk systems.
• Coordinate RMAs and logistics support for the SMC.
• Ensure compliance with DoD IT standards and security directives.

Skills

Customer service

GC troubleshooting

Network fundamentals

Technical documentation

Communication skills

Education

High school diploma or GED

Tools

Remedy

ServiceNow

Job description

Bering Dynamic Solutions (BDS) is seeking a SATCOM Help Desk SME to lead Tier I and II support for SATCOM operations. You will troubleshoot GC connectivity, coordinate tickets, and ensure high-quality customer service across the SMC environment.

The role requires 4+ years of IT support experience, military environment familiarity, and strong documentation and communication skills. Occasional after-hours support may be required.