Tier I IT Support Technician – Windows & Help Desk

SMS Data Products Group, Inc; Wherry Housing (CA); Presencial; USD 54.000 - 62.000; Jornada completa

Descripción de la vacante

SMS Data Products Group, Inc. seeks a Tier I Technical Support Technician to support the ARTEMIS team at Edwards AFB, CA. The role covers service desk operations, Windows/Linux administration, and RMF/security support for over 500 personnel in classified and unclassified environments.

Responsibilities include incident logging, hardware/software issue resolution, SOP adherence, and knowledge-base contributions. Candidates should have DoD clearance eligibility and strong customer service skills.

Formación

• 2+ years of Windows admin or technical support.
• High school diploma or equivalent.
• Familiarity with hardware troubleshooting for desktops and peripherals.
• Experience using ticketing systems.
• Strong customer service and communication skills.
• Ability to obtain DoD Secret Clearance or higher.
• Ability to follow procedures and escalate appropriately.

Responsabilidades

• Diagnose, troubleshoot, and resolve Tier I hardware, software, and connectivity issues.
• Log, track, and manage incidents using the designated ticketing system.
• Resolve common issues with desktops, laptops, printers, and peripherals.
• Follow SOPs, scripts, and knowledge base articles for consistent delivery.
• Maintain clear customer communication regarding status and resolution.
• Assist with onboarding/offboarding and basic user configuration.
• Adhere to Cybersecurity and data protection policies.
• Contribute to knowledge base updates with common fixes.
• Provide courteous, professional oral and written customer service.

Conocimientos

Windows system administration

Technical support

Ticketing systems

Customer service

Communication

DoD clearance readiness

Educación

High school diploma or equivalent

Herramientas

ServiceNow

Web Help Desk

Active Directory

Descripción del empleo

SMS Data Products Group, Inc. seeks a Tier I Technical Support Technician to support the ARTEMIS team at Edwards AFB, CA. The role covers service desk operations, Windows/Linux administration, and RMF/security support for over 500 personnel in classified and unclassified environments.

Responsibilities include incident logging, hardware/software issue resolution, SOP adherence, and knowledge-base contributions. Candidates should have DoD clearance eligibility and strong customer service skills.