SaaS Technical Support Specialist (Level I)

Pushpay; Colorado Springs (CO); Hybrid; USD 51,000 - 62,000; Full time

Benefits offered by this job

Hybrid work model - 3 days in the офис

401K match

Paid holidays

Volunteer Time Off

Job summary

Pushpay is seeking a Technical Level I to own and resolve customer technical inquiries within our SaaS ecosystem. You will manage incident ownership from initial contact through root-cause discovery to total resolution, serving as a critical partner to customers.

The role emphasizes end-to-end troubleshooting, strong CRM familiarity, and the ability to meet target response times and CSAT goals. A 2–3 year track record in technical or customer-facing support is preferred, with hybrid work

Qualifications

• 2–3 years of dedicated experience in a technical support, help desk, or client-facing role.
• Familiarity with CRM architectures like Salesforce is a major plus.

Responsibilities

• Owns incoming service channels including ticketing, live chat, phone, and email.
• Maintains personal queue health to meet target response times.
• Performs end-to-end troubleshooting for the Pushpay platform and guides customers to resolution.
• Escalates highly complex issues beyond Level I documentation.
• Contributes updates to the knowledge base and keeps pace with product deployments.

Skills

Technical Support Experience

Salesforce CRM

Tools

Salesforce

Job description

Pushpay is seeking a Technical Level I to own and resolve customer technical inquiries within our SaaS ecosystem. You will manage incident ownership from initial contact through root-cause discovery to total resolution, serving as a critical partner to customers.

The role emphasizes end-to-end troubleshooting, strong CRM familiarity, and the ability to meet target response times and CSAT goals. A 2–3 year track record in technical or customer-facing support is preferred, with hybrid work