Tier 1 MSP IT Support Technician

Caliber Technology Group; North Carolina; Ibrido; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Caliber Technology Group is seeking a Tier 1 IT Support Technician to develop technical skills across Windows environments, networking concepts, and MSP workflows. You’ll work with experienced technicians delivering enterprise-level support to a diverse client base in remote and onsite settings.

The role emphasizes customer service, structured processes, and secure, scalable solutions, with exposure to PSA/RMM tools and security platforms.

Competenze

• Bachelor's degree or equivalent hands-on experience in a related field.
• 1–3 years IT support experience supporting multiple users/environments.
• Strong troubleshooting across Windows, networks, and end-user devices.

Mansioni

• Provide Tier 1 IT support to a diverse client base in Windows environments.
• Assist with remote and onsite support under MSP models.
• Document issues and resolutions with attention to detail using PSA/ticketing.

Conoscenze

Customer service

Windows troubleshooting

Networking basics

Documentation

End-user support

Formazione

Bachelor's degree in Computer Science, IT, or related field

Strumenti

Autotask

Datto RMM

SentinelOne

IT Glue

Descrizione del lavoro

Caliber Technology Group is seeking a Tier 1 IT Support Technician to develop technical skills across Windows environments, networking concepts, and MSP workflows. You’ll work with experienced technicians delivering enterprise-level support to a diverse client base in remote and onsite settings.

The role emphasizes customer service, structured processes, and secure, scalable solutions, with exposure to PSA/RMM tools and security platforms.