Tier 1 IT Support Technician – Windows & Office 365

RXinsider LTD.; Olive Branch (MS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401K Savings Plan with company match

Paid Time Off

Short & Long-term Disability Insurance

Job summary

Morris & Dickson Co. is seeking a Tier 1 Hardware & Software Support Technician for our Shreveport campus. On-site role providing first-line support for Windows PCs, basic networking, mobile devices, and Office 365 applications.

Ideal candidates have 1–2 years in tech support, solid Windows knowledge, and strong communication skills. You will collaborate with IT to ensure secure, reliable computing and excellent end-user service.

Qualifications

• 1–2 years of technical support or desktop support experience.
• Strong understanding of Windows 10/11 operating systems.
• Basic knowledge of networking concepts (DNS, DHCP, IP addressing).
• Familiarity with hardware components and PC troubleshooting techniques.
• Excellent communication and customer service skills.
• Ability to lift and move equipment (up to 40 lbs) as needed.

Responsibilities

• Provide first-level technical support for hardware, software, and peripheral issues.
• Troubleshoot Windows PC performance, connectivity, and configuration problems.
• Assist with workstation setup, imaging, deployment, and maintenance.
• Support users with Office 365 applications, email, Teams, and collaboration tools.
• Escalate complex issues to Tier 2/3 support as necessary while maintaining ownership of the ticket lifecycle.
• Document issues, resolutions, and processes in the ticketing system.
• Perform basic troubleshooting on network connectivity (wired and wireless).
• Support mobile devices, printers, and common enterprise applications.
• Maintain high customer service standards in all interactions with end users.
• Assist with hardware inventory, equipment moves, and asset tracking.

Skills

Windows 10/11

Networking basics

Hardware troubleshooting

Customer service

Documentation

Tools

Office 365

Job description

Morris & Dickson Co. is seeking a Tier 1 Hardware & Software Support Technician for our Shreveport campus. On-site role providing first-line support for Windows PCs, basic networking, mobile devices, and Office 365 applications.

Ideal candidates have 1–2 years in tech support, solid Windows knowledge, and strong communication skills. You will collaborate with IT to ensure secure, reliable computing and excellent end-user service.