On-Site IT Support Technician — Tier 1

Morris & Dickson Co.; Shreveport (LA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K Savings Plan with company match

Employee Assistance Program

Job summary

A leading pharmaceutical distribution company in Shreveport is seeking a Tier 1 Hardware & Software Support Technician. This on-site role involves troubleshooting technical issues for employees, ensuring a reliable computing environment. Ideal candidates will have 1-2 years of technical support experience, strong knowledge of Windows OS, and excellent customer service skills. Benefits include medical, dental, vision insurance, and a 401K with company match. Join us to make a meaningful impact in a growing organization.

Qualifications

• 1–2 years of technical support or help desk experience.
• Strong understanding of Windows operating systems.
• Familiarity with networking concepts such as DNS and DHCP.

Responsibilities

• Provide first-level support for hardware and software issues.
• Troubleshoot Windows PC performance and connectivity problems.
• Maintain high standards of customer service in all interactions.

Skills

Technical support experience

Windows 10/11 knowledge

Networking concepts

Hardware troubleshooting

Communication skills

Customer service

Job description

A leading pharmaceutical distribution company in Shreveport is seeking a Tier 1 Hardware & Software Support Technician. This on-site role involves troubleshooting technical issues for employees, ensuring a reliable computing environment. Ideal candidates will have 1-2 years of technical support experience, strong knowledge of Windows OS, and excellent customer service skills. Benefits include medical, dental, vision insurance, and a 401K with company match. Join us to make a meaningful impact in a growing organization.