IT Support Technician: First-Line Windows & Devices

Morris & Dickson Co., LLC; Shreveport (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K Savings Plan with a company match

Fitness Program Reimbursement

Job summary

A leading pharmaceutical distribution company in Shreveport is seeking a Tier 1 Hardware & Software Support Technician to provide on-site technical support. The role requires proficiency with Windows 10/11, networking basics, and exceptional communication skills. Ideal candidates will have 1-2 years of experience in technical support and a strong customer service mindset. Join a dynamic team dedicated to delivering the best technology experience to employees.

Qualifications

• 1-2 years of technical support, help desk, or desktop support experience.
• Strong understanding of Windows 10/11 operating systems.
• Basic knowledge of networking concepts like DNS, DHCP, and IP addressing.

Responsibilities

• Provide first-level technical support for hardware, software, and peripheral issues.
• Troubleshoot Windows PC performance, connectivity, and configuration problems.
• Support users with Office 365 applications, email, Teams, and collaboration tools.

Skills

Technical support experience

Windows 10/11 operating systems

Networking concepts (DNS, DHCP, IP)

Communication skills

Ability to lift equipment (up to 40 lbs)

Job description

A leading pharmaceutical distribution company in Shreveport is seeking a Tier 1 Hardware & Software Support Technician to provide on-site technical support. The role requires proficiency with Windows 10/11, networking basics, and exceptional communication skills. Ideal candidates will have 1-2 years of experience in technical support and a strong customer service mindset. Join a dynamic team dedicated to delivering the best technology experience to employees.