Tier 1 IT Support Technician - Networking & Systems

WVU Medicine; Burbank (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

West Virginia University Health System (WVUHS) is seeking a Tier 1 network support professional to provide frontline technical assistance across networking, security, servers, databases, and PC/applications at WVUHS facilities and affiliated sites. You will work under senior engineers to coordinate Tier 2 and 3 tasks and maintain essential documentation.

The role emphasizes on-site support, teamwork, and adherence to change management practices, with opportunities to grow through training and

Qualifications

• Bachelor’s degree in information technology, computer science, or related field.
• High School Diploma or equivalent plus two years of experience in networking and server platform.

Responsibilities

• Provide Tier 1 support for network, security, servers, databases, PC and application support.
• Install and rack basic network and security appliances; perform data cabling and termination.
• Assist with application issues and user access to delivered applications.
• Maintain and update network information databases; support change management processes.

Skills

Networking

Server hardware

Security concepts

Customer support

Education

Bachelor’s degree in information technology or related field

High School Diploma with 2 years networking/server experience

Tools

Ticketing software

Job description

West Virginia University Health System (WVUHS) is seeking a Tier 1 network support professional to provide frontline technical assistance across networking, security, servers, databases, and PC/applications at WVUHS facilities and affiliated sites. You will work under senior engineers to coordinate Tier 2 and 3 tasks and maintain essential documentation.

The role emphasizes on-site support, teamwork, and adherence to change management practices, with opportunities to grow through training and