Tier-1 IT Support Technician — Field Travel Ready

S.A. Comunale Co., Inc.; Barberton (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

S.A. Comunale Co., Inc. is seeking a Desktop Support Technician to provide Tier 1 end-user support for hardware, software, and connectivity. You will be the first point of contact for IT requests and will work under the guidance of the IT lead and Director of Information Technology.

The role emphasizes customer service, documentation, and adherence to company policies. Occasional travel to remote office branches is required (2-4 days per month).

Qualifications

• 0-2+ years of desktop support experience required.
• Proven skills in Microsoft operating systems and Microsoft Office/Teams.
• Excellent written and verbal communications skills.
• Ability to work independently and in a team; strong customer service mindset.

Responsibilities

• Respond to support requests via tickets, phone, and email.
• Provide Tier 1 operational support for end-user devices, software, and peripherals.
• Escalate unresolved or advanced issues per procedures.
• Maintain and ensure consistency and relevancy of IT documentation.
• Assist with on-site analysis, diagnosis, and resolution of basic PC problems.
• Support and troubleshoot mobile devices and printers; travel 2-4 days per month.

Skills

Microsoft Windows

Microsoft Office/Teams

Customer service

Communication

Education

High School Diploma or GED

Bachelor’s or associate degree preferred

Tools

Ticketing systems

Job description

S.A. Comunale Co., Inc. is seeking a Desktop Support Technician to provide Tier 1 end-user support for hardware, software, and connectivity. You will be the first point of contact for IT requests and will work under the guidance of the IT lead and Director of Information Technology.

The role emphasizes customer service, documentation, and adherence to company policies. Occasional travel to remote office branches is required (2-4 days per month).