Tier 1 IT Support Specialist — User-Centered Help Desk

Ultipro; Little Rock (AR); On-site; USD 42,000 - 55,000; Full time

Job summary

Arkansas Department of Transportation is seeking an Information Technology Service Desk Specialist to handle day-to-day IT user support and Tier 1 issues. This role reports to the Section Manager of IT User Services and requires strong communication and problem-solving skills.

Typical duties include assisting users, installing or troubleshooting software/hardware, and supporting IT projects. Candidates should have an associate’s degree or equivalent experience and a customer-centric mindset.

Qualifications

• Requires associate’s degree or high school diploma plus a minimum of two years in a technical support capacity.
• Strong customer-service orientation and ability to communicate clearly with users.
• Ability to multitask, manage time effectively, and use office productivity software.

Responsibilities

• Provide Tier 1 IT support to end-users via call center and direct assistance.
• Troubleshoot hardware and software issues and assist with installations.
• Maintain knowledge of technology and departmental policies and procedures.
• Support IT projects and assist in day-to-day operations.

Skills

Customer service

Time management

Multi-tasking

MS Office

Communication skills

Integrity

Technical aptitude

Driver's license

Education

Associate's degree or diploma + 2 years tech support

Tools

MS Office

Job description

Arkansas Department of Transportation is seeking an Information Technology Service Desk Specialist to handle day-to-day IT user support and Tier 1 issues. This role reports to the Section Manager of IT User Services and requires strong communication and problem-solving skills.

Typical duties include assisting users, installing or troubleshooting software/hardware, and supporting IT projects. Candidates should have an associate’s degree or equivalent experience and a customer-centric mindset.