Helpdesk Pro: Windows & Network IT Support

Civicworks

Little Rock (AR)

On-site

USD 42,000 - 54,000

Full time

2 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Civicworks is seeking a User Support Analyst to deliver technical assistance to users within the Arkansas Department of Finance and Administration. The role emphasizes resolving software, hardware, and network issues and maintaining strong customer service.

You will document issues in the helpdesk system and collaborate with IT staff to tackle recurring challenges. Ideal candidates have a year of hands-on tech support experience, knowledge of Windows OS, Office 365, and Active Directory, plus

Qualifications

High school diploma or equivalent; associate degree in IT or related field preferred
One year of experience in technical support role with hands-on troubleshooting and customer interaction
Knowledge of Microsoft Windows OS, Office 365, and Active Directory
Knowledge of basic networking principles (IP addresses, DNS, VPN, Wi‑Fi troubleshooting)
Skilled in diagnosing and resolving technical problems efficiently and providing excellent customer service

Responsibilities

Provide technical assistance to users and resolve software, hardware, and network issues.
Document issues and resolutions using helpdesk software.
Collaborate with IT staff to resolve recurring problems and escalate when needed.
Operate under supervision and handle more complex issues as assigned.