IT Service Desk Specialist

Ultipro; Little Rock (AR); On-site; USD 42,000 - 55,000; Full time

Job summary

Arkansas Department of Transportation is seeking an Information Technology Service Desk Specialist to handle day-to-day IT user support and Tier 1 issues. This role reports to the Section Manager of IT User Services and requires strong communication and problem-solving skills.

Typical duties include assisting users, installing or troubleshooting software/hardware, and supporting IT projects. Candidates should have an associate’s degree or equivalent experience and a customer-centric mindset.

Qualifications

• Requires associate’s degree or high school diploma plus a minimum of two years in a technical support capacity.
• Strong customer-service orientation and ability to communicate clearly with users.
• Ability to multitask, manage time effectively, and use office productivity software.

Responsibilities

• Provide Tier 1 IT support to end-users via call center and direct assistance.
• Troubleshoot hardware and software issues and assist with installations.
• Maintain knowledge of technology and departmental policies and procedures.
• Support IT projects and assist in day-to-day operations.

Skills

Customer service

Time management

Multi-tasking

MS Office

Communication skills

Integrity

Technical aptitude

Driver's license

Education

Associate's degree or diploma + 2 years tech support

Tools

MS Office

Job description

Information Technology | User Services
10324 Interstate 30
Little Rock, AR 72209, USA

• Travel Required : No

Description

Posting closes on 10/20/2026

The Information Technology Service Desk Specialist performs day-to-day operations of administrative and Tier 1 technical support job requirements that covers IT User Services Section responsibilities, policies and procedures. This position reports directly to the Section Manager.

Examples of Work

The following examples are intended only as illustrations of various types of work performed. No attempt is made to be exhaustive. Related, similar, or other logical duties are performed as assigned. The Department may require employees to perform functions beyond those contained in job descriptions. The Department may modify job descriptions based on Department needs. The Arkansas Department of Transportation is an "at will" employer.

• Maintain current knowledge of technology and operational functions and procedures.
• Provide support to users and be the first point of contact for all Tier 1 support issues through active participation in the IT Call Center.
• Assist with the installation or troubleshooting of software and hardware, as needed.
• Assist in technology projects and their needed components.
• Provide operational assistance to end-users in a courteous and timely manner.

Education and experience: The educational equivalent to an associate’s degree from an accredited college or university in computer science, computer information systems, or related field OR the educational equivalent to a diploma from an accredited high school plus a minimum of two years in a technical support capacity.

Knowledge, skills and abilities: Must possess understanding of basic technology concepts and jargon. Must be customer-centric and enjoy working with others. Ability to multi-task and have good time management and organization skills. Ability to utilize office productivity software such as Microsoft Office. Good communication (oral and written) skills. Ability to maintain a positive attitude. Must have high integrity and be of strong moral character. Ability to provide effective operational support.

Physical requirements: Ability to sit and stand for long periods of time. Ability to lift and carry objects up to 50 pounds with or without reasonable accommodation. Ability to operate motor vehicles for Department business.

Working conditions: This position involves periods of sitting in front a computer and working alongside end-users and other Department personnel. Flexibility to work overtime and weekends, as needed.

Licenses, registrations and certifications: Valid driver’s license.

("Accredited" means the educational institution or program is accredited by an accrediting organization recognized either by the United States Department of Education or by the Council for Higher Education Accreditation.)

A criminal background check will be required to determine suitability of employment, and failure to meet these standards may cause the applicant to be rejected or terminated from that position.

This position does not require theoretical and practical application of highly specialized knowledge or a bachelor’s degree or higher in the field; thus, this position is not eligible for H-1B visa sponsorship.

Travel Required

No .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.