Tier-1 IT Support Analyst — Desktop & Onboarding Pro

Hitachi Vantara Corporation; Michigan City (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Hitachi Global Air Power is seeking an IT analyst to provide Tier 1 support for information systems. The role includes analyzing user requirements, troubleshooting desktop issues, and performing installation, configuration, maintenance, monitoring, and documentation tasks.

The candidate will work toward higher responsibility over time. The position covers onboarding tasks, AD user management, and cross-platform software support, with a focus on rapid learning and adapting to new technologies

Qualifications

• Associates degree in IT or Business; or 3 years of experience.
• 1-3 years of professional experience in IT support.

Responsibilities

• Provides technical IT support to internal end-users.
• Active Directory user management and onboarding tasks.
• Install, maintain and monitor equipment including network/server infrastructure and applications.
• Support software across multi-platforms and tech stacks.
• Create and maintain documentation and standard work.

Skills

Active Directory

Office 365

Desktop support

Multi-platform support

Network troubleshooting

Problem analysis

Education

Associates degree in IT or Business; or 3 years experience

Tools

AD interfaces

Microsoft Office

Windows/macOS/Linux basics

Job description

Hitachi Global Air Power is seeking an IT analyst to provide Tier 1 support for information systems. The role includes analyzing user requirements, troubleshooting desktop issues, and performing installation, configuration, maintenance, monitoring, and documentation tasks.

The candidate will work toward higher responsibility over time. The position covers onboarding tasks, AD user management, and cross-platform software support, with a focus on rapid learning and adapting to new technologies