Associate IT Support Analyst

Hitachi Vantara Corporation; Michigan City (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Hitachi Global Air Power is seeking an IT analyst to provide Tier 1 support for information systems. The role includes analyzing user requirements, troubleshooting desktop issues, and performing installation, configuration, maintenance, monitoring, and documentation tasks.

The candidate will work toward higher responsibility over time. The position covers onboarding tasks, AD user management, and cross-platform software support, with a focus on rapid learning and adapting to new technologies

Qualifications

• Associates degree in IT or Business; or 3 years of experience.
• 1-3 years of professional experience in IT support.

Responsibilities

• Provides technical IT support to internal end-users.
• Active Directory user management and onboarding tasks.
• Install, maintain and monitor equipment including network/server infrastructure and applications.
• Support software across multi-platforms and tech stacks.
• Create and maintain documentation and standard work.

Skills

Active Directory

Office 365

Desktop support

Multi-platform support

Network troubleshooting

Problem analysis

Education

Associates degree in IT or Business; or 3 years experience

Tools

AD interfaces

Microsoft Office

Windows/macOS/Linux basics

Job description

Job Description:

Summary of the position:

Hitachi Global Air Power is seeking an IT analyst to serve as Tier 1 support for various information systems. A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other technical problems. This position will include analysis, installation, configuration, maintenance, monitoring, documentation, and support responsibilities.

This role will include development goals with the expectation the candidate will move into positions of increasing responsibilities in the organization.

Duties and responsibilities:

• Provides technical support to internal end-users and user computing
• Active Directory user management
• Ability to quickly learn and use new technology to support solution adoption
• Install, maintain and monitor equipment, which may include network and server infrastructure and application systems
• Assist with onboarding of employees, including PC imaging, cell phone provisioning and other tasks related to onboarding of newly hired employees
• Ability to support software across multi-platforms and technology stacks
• Identification, documentation, and prioritization of application requirements for the technical landscape
• Support the development and deployment throughout the Hitachi Global Air Power Business Systems Lifecycle
• Leveraging knowledge of multiple tools, technology, and experience to solve unusually complex problems with a high degree of innovation and ingenuity
• Knowledge of network topology and network troubleshooting
• Familiar with the Microsoft technology stack (Office 365)
• Proficient at learning new skills quickly to support an ever-changing landscape
• Proficient in Microsoft Office applications to develop standard work and training documentation

Qualifications:

Education:

Associates degree in IT or Business; or 3 years of experience

Professional experience:

• 1-3 years of professional experience

Key behaviors:

• Manages time effectively, meets deadlines, and achieves established goals and objectives
• Assists in the establishment, accomplishment, and continuous evaluation of goals
• Assumes responsibility for the accuracy of work processes and the flow of multiple tasks
• Drive for continuous improvement of business processes and overall customer satisfaction

Direct reports:

• N/A

The successful candidate is responsible for complying with Hitachi Global Air Power’s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.