Associate IT Support Analyst

Hitachi Automotive Systems Americas, Inc.; Michigan City (IN); On-site; USD 50,000 - 80,000; Full time

Job summary

Hitachi Global Air Power US, LLC in Michigan City, IN, is seeking an IT analyst to provide Tier 1 support for information systems and end-user computing. You will analyze user requirements, troubleshoot desktop issues, and handle installation, configuration, maintenance, monitoring and documentation to support the Hitachi IT landscape.

The role emphasizes learning and growth, with opportunities to move into higher-responsibility positions as you associate with cross-functional teams across the

Qualifications

• Associates degree in IT or Business, or 3 years of related experience.
• 1–3 years of professional IT experience preferred.
• Strong time-management and goal-driven work ethic.
• Commitment to continuous improvement of IT processes and customer satisfaction.

Responsibilities

• Provides technical support to internal end-users and user computing.
• Active Directory user management.
• Install, configure, and maintain hardware and software for end-users.
• Assist with onboarding of new employees (PC imaging, provisioning).
• Support software across multi-platforms and technology stacks.
• Document requirements, configurations, and standard procedures.
• Contribute to the Hitachi Global Air Power Lifecycle of business systems.

Skills

IT support

Active Directory

Microsoft 365

Network troubleshooting

Desktop imaging

Onboarding

Documentation

Multi-platforms

Problem solving

Customer service

Education

Associates degree in IT or Business

Tools

Office 365

Job description

Location: Michigan City, Indiana, United States Job ID: R0145676 Date Posted: 2026-09-22 Company Name: HITACHI GLOBAL AIR POWER US, LLC Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: No

Summary of the position: Hitachi Global Air Power is seeking an IT analyst to serve as Tier 1 support for various information systems. A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other technical problems. This position will include analysis, installation, configuration, maintenance, monitoring, documentation, and support responsibilities. This role will include development goals with the expectation the candidate will move into positions of increasing responsibilities in the organization.

Duties and responsibilities

• Provides technical support to internal end-users and user computing
• Active Directory user management
• Ability to quickly learn and use new technology to support solution adoption
• Install, maintain and monitor equipment, which may include network and server infrastructure and application systems
• Assist with onboarding of employees, including PC imaging, cell phone provisioning and other tasks related to onboarding of newly hired employees
• Ability to support software across multi-platforms and technology stacks
• Identification, documentation, and prioritization of application requirements for the technical landscape
• Support the development and deployment throughout the Hitachi Global Air Power Business Systems Lifecycle
• Leveraging knowledge of multiple tools, technology, and experience to solve unusually complex problems with a high degree of innovation and ingenuity
• Knowledge of network topology and network troubleshooting
• Familiar with the Microsoft technology stack (Office 365)
• Proficient at learning new skills quickly to support an ever-changing landscape
• Proficient in Microsoft Office applications to develop standard work and training documentation

Qualifications

• Education: Associates degree in IT or Business; or 3 years of experience
• Professional experience: 1-3 years of professional experience
• Key behaviors: Manages time effectively, meets deadlines, and achieves established goals and objectives
• Assists in the establishment, accomplishment, and continuous evaluation of goals
• Assumes responsibility for the accuracy of work processes and the flow of multiple tasks
• Drive for continuous improvement of business processes and overall customer satisfaction

Direct reports: N/A

The successful candidate is responsible for complying with Hitachi Global Air Power's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. This description is to serve as a guide. It is intended to be flexible and will continue to evolve with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

Hitachi brings together the world's greatest minds to help breathe life into new possibilities - and drive innovation for a better future. That's why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world's biggest challenges. Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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