Frontline IT Support Specialist — Tier 1 Helpdesk

The Storage Group; Columbia Township (MO); On-site; USD 26,000 - 34,000; Full time

Job summary

The Storage Group in Columbia, MO is seeking a Support Specialist to join our IT team. You’ll troubleshoot hardware, software, accounts, and connectivity issues, document work clearly, and escalate complex problems to senior staff.

This role emphasizes customer-friendly support, basic networking concepts, and teamwork, with opportunities to grow technical skills and contribute to the knowledge base and security practices.

Qualifications

• 1–2 years of helpdesk or IT troubleshooting experience.
• Experience with Windows 10/11 and macOS.
• Basic networking concepts: TCP/IP, DNS, DHCP, VPN.
• Strong written and verbal communication.
• Ability to work in a team and independently.
• English proficiency required.

Responsibilities

• Respond to tickets, phone calls, and emails, resolving common issues on first contact.
• Diagnose and resolve hardware/software issues on Windows/Mac devices.
• Install and configure standard software and Microsoft 365 apps.
• Troubleshoot LAN, Wi-Fi, and VPN connectivity at multiple locations.
• Reset passwords and unlock accounts.
• Create user accounts and onboard/offboard employees.
• Escalate tickets to specialists when needed with clear notes.
• Document in Freshservice and identify recurring trends.
• Keep knowledge base articles current.
• Maintain hardware asset inventory.
• Follow security practices and company policies.
• Perform other duties as assigned.

Skills

Helpdesk

Windows 10/11

macOS

Microsoft 365

Networking basics

Communication skills

Team player

English fluency

Education

High school diploma

Associate or Bachelor's in IT

Tools

Intune

Freshservice

PowerShell

Azure AD

VPN

Active Directory

Job description

The Storage Group in Columbia, MO is seeking a Support Specialist to join our IT team. You’ll troubleshoot hardware, software, accounts, and connectivity issues, document work clearly, and escalate complex problems to senior staff.

This role emphasizes customer-friendly support, basic networking concepts, and teamwork, with opportunities to grow technical skills and contribute to the knowledge base and security practices.