Help Desk

Proven Recruiting; Irving (TX); On-site; USD 27,552 - 30,307; Full time

Job summary

A technology recruitment company in Texas is seeking a Help Desk Support Specialist to provide Tier 1 technical support for internal employees. The ideal candidate will have A+ certification and at least one year of experience in IT support, troubleshooting a variety of devices including Windows 11 and mobile laptops. Candidates should be strong communicators who can clearly explain technical issues to non-technical users. The role offers a pay range of $20 to $22 per hour.

Qualifications

• Minimum 1 year of experience in Help Desk, Service Desk, or IT Support.
• Familiarity with enterprise environments and ticketing systems.
• Ability to explain technical issues to non-technical users.

Responsibilities

• Provide Tier 1 technical support for internal employees.
• Handle inbound calls and help desk tickets via phone, Teams, and email.
• Troubleshoot Windows 11 devices, mobile phones, printers, and basic networks.

Skills

A+ certification

Troubleshooting technology

Strong communication

Fast typing (40+ WPM)

Tools

ServiceNow

Intune

Entra ID

Job description

Who You Are

• A+ certified (required)
• At least 1 year of experience in a Help Desk, Service Desk, or IT Support role
• Comfortable troubleshooting a wide range of technology — PCs, laptops, iOS & Android phones, network printers
• Familiar with enterprise environments and ticketing systems (ServiceNow experience is a plus)
• Strong communicator who can explain technical issues clearly to non-technical users
• Fast and accurate typist (40+ WPM)

What You’ll Do

• Provide Tier 1 technical support for internal employees only
• Handle inbound calls and help desk tickets via phone, Teams, and email
• Troubleshoot Windows 11 devices, mobile phones, printers, and basic network issues
• Support mobile device management using Intune / Entra ID
• Document issues clearly and escalate when appropriate

Please respond directly to this ad or email a resume to [e-mail]

Compensation

The expected range for this role is $20.00 to $22.00 per hour. Compensation is determined by several factors which may include skillset, experience level, and geographic location. Please note this range is an estimate and actual pay may vary based on qualifications and experience.