Tier 1 IT Help Desk Engineer – MSP & 365 Expert

CubX Inc.; Lakewood Township (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid time off

On-site gym

Training & professional development

Team events

Job summary

CubX Inc. is seeking an IT Support Engineer (Tier 1) to helpdesk across Windows, macOS, and mobile platforms. You will manage a busy ticket queue, perform Tier 1 Microsoft 365 tasks, and assist with onboarding and minor projects.

The role emphasizes proactive problem-solving, strong communication with clients, and collaboration within a team that values continuous learning. On-site gym and comprehensive benefits are provided.

Qualifications

• Minimum 1 year of practical IT support experience (mandatory).
• Experience in Helpdesk or MSP roles is highly desirable.
• Eligible to work in the United States.
• Hands-on Microsoft 365 management and troubleshooting.
• Strong Windows and macOS desktop support knowledge.
• Basic networking skills (DNS, DHCP, Wi‑Fi).

Responsibilities

• Deliver daily helpdesk support for Windows, macOS, and mobile platforms.
• Manage and prioritize ticket queue effectively.
• Perform Tier 1 Microsoft 365 tasks (user management, device enrollment, groups).
• Troubleshoot desktop hardware and basic networking issues.
• Maintain accurate and up-to-date ticket documentation.
• Assist with onboarding, device setup, and minor projects.
• Communicate clearly and professionally with clients.
• Participate in rotating on-call schedule.
• Support IT projects such as deployments and migrations.

Skills

Customer support

Ticket management

Communication

Time management

Problem solving

Tools

Microsoft 365

Entra ID

Intune

Exchange

Teams

OneDrive

DNS

DHCP

Wi‑Fi

Printers

Job description

CubX Inc. is seeking an IT Support Engineer (Tier 1) to helpdesk across Windows, macOS, and mobile platforms. You will manage a busy ticket queue, perform Tier 1 Microsoft 365 tasks, and assist with onboarding and minor projects.

The role emphasizes proactive problem-solving, strong communication with clients, and collaboration within a team that values continuous learning. On-site gym and comprehensive benefits are provided.