Tier 1 Helpdesk Technician — Remote & Onsite Support

Tria Federal (Tria); Dallas (TX); Híbrido; USD 42.000 - 62.000; Tempo integral

Resumo da vaga

Tria Federal in Dallas seeks an IT Support Specialist to diagnose and repair PC and server hardware, image Windows workstations, and provide end-user tech support to a 3,000-client population. You will log incidents, assist with account management, and work with higher-level staff on complex issues.

You will document troubleshooting steps in the help desk system, maintain equipment inventories, install new hardware, printers, and ensure network connectivity via VPN.

Qualificações

• High School diploma or equivalent required.
• Experience in enterprise IT support for 100+ users.
• Strong documentation and customer service skills.

Responsabilidades

• Diagnoses cause of PC and server hardware problems and repairs.
• Imaging and configuring Windows workstations per procedures.
• Inventories user equipment and updates the database.
• Provides in-person, phone, or remote support to network/VPN users.
• Under supervision, provides lower-level support for OS and applications.
• Maintains records of contacts and problem resolution in the ticketing system.
• Installs boards, peripherals, new PCs and servers, and configures networks.
• Moves, reinstalls, and configures PCs, servers, printers and other devices.
• Collaborates with higher-level staff on hardware/software issues and network changes.
• Performs preventive maintenance.
• Provides support for stand-alone and network printers.
• Performs basic account management (password resets, unlocks, group changes).
• Provides end-user help on OS and Microsoft Office.
• Communicates restoral status to customers per procedures.

Conhecimentos

Attention to detail

Customer service

Documentation in help desk tools

Windows OS support

Printer troubleshooting

End-user support

Formação

High School or Equivalent

Ferramentas

Ticketing System

Microsoft Office

Windows Client OS

Descrição da vaga

Tria Federal in Dallas seeks an IT Support Specialist to diagnose and repair PC and server hardware, image Windows workstations, and provide end-user tech support to a 3,000-client population. You will log incidents, assist with account management, and work with higher-level staff on complex issues.

You will document troubleshooting steps in the help desk system, maintain equipment inventories, install new hardware, printers, and ensure network connectivity via VPN.