Tier 1 Helpdesk Technician

Netirio; Denver (CO); Presencial; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Netirio is seeking a Systems Administrator to own the design, maintenance and security of client server, cloud and network environments. You’ll be the escalation point for complex issues and lead projects such as migrations, Azure deployments and infrastructure upgrades.

Travel to client sites to install, repair and upgrade workstations, printers, network gear and cabling, while providing hands‑on support where remote help isn’t enough.

Formación

• Strong networking fundamentals including firewalls, VLANs, VPN, and Wi‑Fi.
• Ability to explain technical decisions clearly to business owners.
• Patient, organized and enjoys helping people.
• Documents work clearly in the ticketing system.
• Travel to client sites to install and upgrade hardware and software.
• Hands-on experience with servers, networks, identity and cloud services.

Responsabilidades

• Own the design, maintenance and security of client server, cloud and network environments.
• Triage tickets, resolve desktop, email and application issues, escalate when needed.
• Mentor Tier 1 technicians and assist with escalated tickets.
• Travel to client sites to install, repair and upgrade equipment and cabling.

Conocimientos

Networking fundamentals

Communication

Customer service

Organization

Problem solving

Documentation

Herramientas

Active Directory / Entra ID / Intune / Exchange Online

Windows

macOS

Microsoft 365

Hardware installation & rack‑and‑stack

Descripción del empleo

Build a career where your work actually matters

Netirio is a tight-knit team of IT professionals supporting growing businesses across Denver, Colorado Springs and Phoenix. We’re looking for people who take pride in doing the job right and treating clients like neighbors.

10–250

Employee businesses we support

6+

Industries served, from law firms to oil & gas

5

Open positions right now

WHY NETIRIO

A place to grow, not just a place to work

We were founded by technicians who were tired of watching small businesses get lackluster IT service. That same standard applies to how we treat our own people.

Real variety

Law firms, medical practices, construction, nonprofits, oil & gas and professional services. No two days look the same.

Modern tools

Microsoft 365, Azure, managed cybersecurity, VoIP and current endpoint and network platforms rather than legacy systems.

Room to grow

We promote from within. Helpdesk technicians have a clear path to Tier 2, field and systems administration roles.

A team that has your back

We're a small, close-knit group where your ideas are heard and your work is noticed.

OPEN POSITIONS

Systems Administrator

Own the design, maintenance and security of client server, cloud and network environments. You’ll be the escalation point for complex issues and lead projects such as migrations, Azure deployments and infrastructure upgrades.

• Strong networking fundamentals (firewalls, VLANs, VPN, Wi‑Fi)
• Explains technical decisions clearly to business owners

Be the first friendly voice clients hear when something breaks. You’ll triage tickets, resolve common desktop, email and application issues, and elevate when needed while keeping users informed.

• 1+ year of IT support experience or a relevant cert (A+, MS fundamentals)
• Patient, organized and enjoys helping people
• Comfortable with Windows, macOS and Microsoft 365
• Documents work clearly in the ticketing system

Handle escalated tickets that need deeper troubleshooting across servers, networks, identity and cloud services, and mentor Tier 1 technicians along the way.

• 3+ years in an IT support or MSP role
• Works independently and prioritizes across multiple clients
• Active Directory / Entra ID, Intune, Exchange Online and networking
• Security‑minded with an eye for root causes

Travel to client sites to install, repair and upgrade workstations, printers, network gear and cabling, and provide hands‑on support where remote help isn’t enough.

• 2+ years of hands‑on hardware, network and onsite support
• Comfortable with rack‑and‑stack, cabling and site surveys
• Valid driver’s license and reliable transportation
• Professional, punctual and great with clients in person

Help growing businesses find the right IT partner. You’ll prospect, qualify leads, book meetings for our sales team and build relationships with business owners across Colorado and Arizona.

• 1–3 years in sales, business development or customer‑facing roles
• Curious about technology and quick to learn our services
• Confident on the phone and polished in writing
• Organized, goal‑driven and comfortable in a CRM

3

Netirio is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.