IT Support Technician

Abacus Technology Corporation; Sumter (SC); On-site; USD 60,000 - 85,000; Full time

Job summary

Abacus Technology Corporation seeks an IT Support Technician to deliver Tier 1 help desk support for the AFCENT NOSC at Shaw AFB, in a 24/7/365 environment. Full-time position in a DoD context.

The role requires Security+ (or equivalent), CCNA/Network+, ITIL Foundations, and DoD-related experience, with willingness to travel and cover shifts as needed.

Qualifications

• 3+ years experience in systems and network support.
• Security+ certification (or DoD 8570 IAT II equivalent).
• CCNA or Network+ certification.
• ITIL Foundations certification or ability to obtain within 60 days.
• LAN/WAN support and firewall administration experience.
• Strong communication skills across all levels of an organization.
• Willing to support 24/7/365 and travel to CONUS sites.
• US citizen with current Secret clearance.

Responsibilities

• Provide Tier 1 enterprise IT help desk support to AFCENT users.
• Troubleshoot and resolve incidents on networks, servers, firewalls, proxies, and storage.
• Monitor systems and network performance to identify anomalies.
• Escalate complex issues to Tier 2/3 engineers for resolution.
• Perform Local Registration Authority duties.
• Provide LAN and WAN Enterprise support.

Skills

Security+ certified

CCNA or Network+

ITIL Foundations

Active Directory

Windows Server

LAN/WAN support

Communication skills

DoD project experience

24/7 support readiness

Security clearance

Tools

Firewall administration

Network devices management

Job description

Overview

Abacus Technology is seeking an IT Support Technician to provide technical support for the AFCENT Network Operations and Security Center (NOSC) at Shaw AFB as part of a 24/7/365 support environment. This is a full-time position.

Responsibilities

• Provide Tier 1 enterprise IT help desk technical support to AFCENT users.
• Troubleshoot and implement solutions to resolve incidents and problems on supported systems, network infrastructure, voice, and video, to include enterprise-level routers, switches, servers, firewalls, proxies and caching arrays.
• Monitor systems/network performance metrics and trends to identify substandard performance and anomalies.
• Escalate complex systems/network performance, bandwidth and security issues and incidents to senior engineers/SMEs (Tier 2 and 3) for analysis and resolution.
• Perform Local Registration Authority (LRA) duties.
• Provide LAN support and WAN Enterprise support.

Qualifications

3+ years experience in systems and network support. Must be Security+ certified (or hold an equivalent certification in compliance with DoD 8570 IAT Level II). Must be CCNA or Network+ certified. Must hold the ITIL Foundations certification or be able to obtain the certification within 60 days of hire. Experience providing LAN/WAN support. Experience with firewall administration. Must possess experience and demonstrate an understanding of Microsoft server installation, roles, Active Directory, storage, performance management, and maintenance. Experience supporting DoD projects. Must have strong communication skills and be able to interact professionally within all levels of an organization. Must be able to provide support in a 24/7/365 environment including occasionally covering shifts outside of the assigned shift and/or providing after hours, weekend, or holiday support as needed on a rotational basis. Must be able to travel to CONUS sites to provide TDY support. Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled