Tier 1 Help Desk Specialist — Onsite eLearning Support

Linchpin Solutions, Inc.; Quantico (VA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company matching

Flexible Spending Accounts (FSA)

Disability and life insurance

Paid time off and holidays

Employee Assistance Program (EAP)

Educational assistance and parental le

Job summary

Linchpin Solutions, Inc. is hiring a Tier 1 Help Desk Specialist to serve as the primary interface for users and to resolve basic technical issues related to distance learning environments.

This onsite role focuses on rapid access issue resolution and initial troubleshooting for the eLearning ecosystem. The candidate should have 1–2 years IT Helpdesk experience, strong communication skills, and DoD 8140/8570.01-M IAT Level I certification.

Qualifications

• Requires a high school diploma or GED.
• DoD 8140/8570.01-M IAT Level I (e.g., CompTIA A+).
• HDI Customer Service Representative certification is preferred.

Responsibilities

• Answer help desk calls and provide initial Tier I troubleshooting for distance learning coursework.
• Submit, track, work on, and resolve user-reported issues using ticketing software; escalate as needed.
• Provide password reset support.
• Process enrollment, disenrollment, waivers, grade changes, and official transcripts.
• Respond to inquiries via the enterprise website.
• Analyze ticket trends to suggest self-help tutorials to reduce call volume.

Skills

Microsoft Office

Verbal and written communication

Collaboration & independence

Critical thinking

Presentations & briefings

Education

High School Diploma or GED

DoD 8140/8570.01-M IAT Level I

HDI Customer Service Representative

Tools

Ticketing software

Job description

Linchpin Solutions, Inc. is hiring a Tier 1 Help Desk Specialist to serve as the primary interface for users and to resolve basic technical issues related to distance learning environments.

This onsite role focuses on rapid access issue resolution and initial troubleshooting for the eLearning ecosystem. The candidate should have 1–2 years IT Helpdesk experience, strong communication skills, and DoD 8140/8570.01-M IAT Level I certification.