Help Desk Specialist

Linchpin Solutions, Inc.; Quantico (VA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company matching

Flexible Spending Accounts (FSA)

Disability and life insurance

Paid time off and holidays

Employee Assistance Program (EAP)

Educational assistance and parental le

Job summary

Linchpin Solutions, Inc. is hiring a Tier 1 Help Desk Specialist to serve as the primary interface for users and to resolve basic technical issues related to distance learning environments.

This onsite role focuses on rapid access issue resolution and initial troubleshooting for the eLearning ecosystem. The candidate should have 1–2 years IT Helpdesk experience, strong communication skills, and DoD 8140/8570.01-M IAT Level I certification.

Qualifications

• Requires a high school diploma or GED.
• DoD 8140/8570.01-M IAT Level I (e.g., CompTIA A+).
• HDI Customer Service Representative certification is preferred.

Responsibilities

• Answer help desk calls and provide initial Tier I troubleshooting for distance learning coursework.
• Submit, track, work on, and resolve user-reported issues using ticketing software; escalate as needed.
• Provide password reset support.
• Process enrollment, disenrollment, waivers, grade changes, and official transcripts.
• Respond to inquiries via the enterprise website.
• Analyze ticket trends to suggest self-help tutorials to reduce call volume.

Skills

Microsoft Office

Verbal and written communication

Collaboration & independence

Critical thinking

Presentations & briefings

Education

High School Diploma or GED

DoD 8140/8570.01-M IAT Level I

HDI Customer Service Representative

Tools

Ticketing software

Job description

Description

Job Title: Help Desk Specialist at Linchpin Solutions.

Job Type: Full-time.

Clearance

Active Public Trust or higher.

Work Schedule

Full Time, Onsite, Monday - Friday.

Role Overview

The Tier 1 Help Desk Specialist serves as the primary interface for users encountering basic technical or administrative issues. The role focuses on the rapid resolution of access issues and initial troubleshooting of the eLearning Ecosystem.

General Skillset

• Experience with Microsoft Office
• Verbal and written communication skills
• Ability to work both collaboratively and individually
• Critical Thinking Skills
• Ability to give presentations and briefings as needed

Specific Skillset

Serves as the primary point of contact for users, answering help desk calls and providing initial tier I troubleshooting for distance learning coursework. Responsibilities include:

• Utilizing ticketing software to submit, track, work on, and resolve user-reported system issues or escalating them to higher tiers
• Provide password reset support
• Process routine requests involving enrollment, disenrollment, waivers, grade changes, and official transcripts
• Respond to inquiries generated through the enterprise website
• Analyze ticket trends to recommend commonly reported issues for the development of self-help tutorials to reduce overall call volume

Requirements

Education & Certifications

• High School Diploma or GED
• DoD 8140/8570.01-M IAT Level I (e.g., CompTIA A+)
• HDI Customer Service Representative

Experience Requirements

• 1-2 years IT Helpdesk experience preferred

Build Your Career With Us

Linchpin Solutions’ professional services organization is committed to delivering qualified candidates that meet or exceed clients’ technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel who become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team.

Career Choices

Linchpin’s success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Pay Transparency Statement

Linchpin Solutions is committed to compliance with applicable pay transparency laws and regulations. Final compensation for any position will be determined based on a variety of factors, including but not limited to:

• Relevant prior work experience
• Education and certifications
• Specific skills and competencies
• Federal Government contract labor categories and wage rates
• Geographic location

While salary ranges may be provided for a position, these ranges are not a guarantee of final compensation, which may vary based on individual qualifications and the specific requirements of the contract.

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company matching
• Flexible Spending Accounts (FSA)
• Company-funded disability and life insurance
• Paid time off (PTO) and company-paid holidays
• Employee Assistance Program (EAP)
• Educational assistance and parental leave

Please note that the specific benefits and compensation details may vary depending on the employee’s position, date of hire, and contract terms.

Cyber Security Message

Linchpin Solutions follows a specific recruiting practice to protect all candidates. We will never request any financial information immediately. Do not reveal confidential or sensitive information without ensuring the request is coming from Linchpin Solutions directly. Please do not hesitate to contact us at [phone] if you suspect any type of social engineering attacks, such as phishing, spear phishing, baiting or any other suspicious activity.

Equal Opportunity Employment Statement

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Salary Description

$55,000-$65,000