Onsite IT Helpdesk I — Security-Focused Tech Support

Lucayan Technology Solutions LLC; Honolulu (HI); On-site; USD 40,000 - 55,000; Full time

Job summary

Lucayan Technology Solutions LLC in Honolulu, Hawaii seeks an IT Helpdesk I to be the first point of contact for IT support in a security-conscious, DoD-aligned environment. Under the guidance of the IT Security Manager, you will perform Tier 1 troubleshooting, assist users, and support day-to-day IT operations while maintaining endpoint security and system integrity.

This on-site role requires a high school diploma (associate preferred) and 1+ year of help desk experience, with DoD 8570 IAT

Qualifications

• Education: High school diploma or equivalent. Associate degree in IT or related field preferred.
• Experience: 1+ year of experience in a help desk, IT support, or desktop technician role.
• Clearance: U.S. citizenship required ; ability to obtain and maintain DoD Secret Clearance .
• Certifications (DoD 8570 IAT Level I requirement): One of the following required within 6 months of hire: CompTIA A+, CompTIA Network+, CompTIA Security+ CE, Equivalent IAT Level I certification
• Technical Skills: Knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.
• Training Requirements (must be completed within 30 days of hire, then annually): DoD Cyber Awareness / IA Training, DoD AT Level I (Anti-Terrorism Awareness), OPSEC Awareness Training (Level I), iWATCH Training, Understanding of network connectivity, endpoint security practices, and IT troubleshooting techniques.

Responsibilities

• Respond to and resolve basic IT support requests via ticketing system, phone, email, or in-person.
• Troubleshoot and resolve hardware, software, network, and security-related issues for end users.
• Support account management and user access control following organizational security policies (e.g., provisioning, password resets, deactivation).
• Log, track, and elevate incidents and service requests as necessary, maintaining accurate documentation.
• Assist with the setup and deployment of IT equipment, including computers, printers, mobile devices, and secure communications hardware.
• Enforce and support IT security standards, including antivirus, encryption, patch management, and secure configurations.
• Work collaboratively with other IT and cybersecurity team members to monitor and maintain compliance with federal security requirements (e.g., NIST, DFARS, CMMC).
• Maintain inventory of IT assets and ensure appropriate tagging, tracking, and lifecycle documentation.

Skills

Attention to detail

Organizational skills

Team collaboration

U.S. citizenship

DoD clearance readiness

Education

High school diploma or equivalent

Associate degree in IT or related field preferred

Tools

Windows OS

Microsoft 365

Active Directory

Basic networking

Job description

Lucayan Technology Solutions LLC in Honolulu, Hawaii seeks an IT Helpdesk I to be the first point of contact for IT support in a security-conscious, DoD-aligned environment. Under the guidance of the IT Security Manager, you will perform Tier 1 troubleshooting, assist users, and support day-to-day IT operations while maintaining endpoint security and system integrity.

This on-site role requires a high school diploma (associate preferred) and 1+ year of help desk experience, with DoD 8570 IAT