IT Help Desk Agent – Level I Support

Inspiritec, Inc.; Philadelphia (Philadelphia County); On-site; USD 20,000 - 29,000; Full time

Job summary

Inspiritec, Inc. in Philadelphia, PA is seeking a Help Desk Agent-ITSS for Level I service desk support of PACSES and HCSIS systems. The position involves handling inquiries via phone, email, and web, interacting with end users and IT staff, and maintaining call logs for reporting.

The role requires strong customer service, clear communication, teamwork, and the ability to translate technical terms for non-technical users. Flexible hours may apply within a normal office setting.

Qualifications

• Must have prior experience in providing help desk/desk services or related education and/or experience.
• Must have strong customer service skills.
• Must be able to communicate effectively in both verbal and written form.
• Must be able to translate technical terms into non-technical explanations easily understood by most office workers.
• Ability to work in a team environment and maintain a professional image.

Responsibilities

• Answer incoming inquiries via telephone, email and/or web concerning PACSES and HCSIS issues.
• Interface with end users, technicians and IT staff for resolution or escalation of problems.
• Assist with all aspects of technical support.
• Contribute to projects of low to moderate complexity as needed.
• Maintain accurate records and call logs for management reporting.
• Instruct end users in the appropriate use of equipment, software, and reference materials.
• Take on additional responsibilities as assigned.

Skills

Customer service

Communication

Teamwork

Translate technical terms

Initiative

Job description

Inspiritec, Inc. in Philadelphia, PA is seeking a Help Desk Agent-ITSS for Level I service desk support of PACSES and HCSIS systems. The position involves handling inquiries via phone, email, and web, interacting with end users and IT staff, and maintaining call logs for reporting.

The role requires strong customer service, clear communication, teamwork, and the ability to translate technical terms for non-technical users. Flexible hours may apply within a normal office setting.