IT Help Desk Specialist — Fast-Paced Support & Growth

ADP, Inc.; Philadelphia (Philadelphia County); On-site; USD 38,000 - 52,000; Full time

Job summary

InspiriTec is seeking a Tier I Help Desk CWIS Call Center agent for an in-person role in Philadelphia, PA. The successful candidate will provide first-line technical support for software, hardware, and network issues, handle password resets, and triage requests while maintaining SLA standards.

Responsibilities include documenting all interactions, resolving routine problems, and collaborating with other service desk staff.

Qualifications

• Associate degree or equivalent work experience required.
• HDI certification preferred.
• Excellent customer service and communication skills essential.
• Experience in a Service Desk or call center environment beneficial.

Responsibilities

• Assist users with modules, security issues, and password resets.
• Troubleshoot and diagnose application problems using available resources.
• Collaborate with Service Desk staff and trainers to resolve issues.
• Advise users on actions and turnarounds; follow up with requested information.

Skills

Customer service

Verbal and written communication

Interpersonal skills

Problem solving

Call center volume handling

Microsoft Office Suite

Windows operating systems

HDI certification (preferred)

Education

Associate Degree in Information Technology or equivalent

Tools

Windows OS

Microsoft Office Suite

Job description

InspiriTec is seeking a Tier I Help Desk CWIS Call Center agent for an in-person role in Philadelphia, PA. The successful candidate will provide first-line technical support for software, hardware, and network issues, handle password resets, and triage requests while maintaining SLA standards.

Responsibilities include documenting all interactions, resolving routine problems, and collaborating with other service desk staff.