Customer Support Associate (Fully Remote)

Junction; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. We're a remote-first team of about 60, backed by top investors, working to make healthcare personalized, proactive, and affordable.

As a customer support specialist, you will handle calls, manage the Tier 1 queue, and document outcomes so teammates can act without follow-up.

Qualifications

• 4+ years in customer support, call center, or BPO supporting US-based clients.
• Clear, confident on the phone in English.
• Process-driven and exact, handling sensitive patient information with care.

Responsibilities

• Call labs and partners to sort out turnaround times, results status, and redraws
• Run the Tier 1 call-request queue, prioritize by urgency, and hit response-time targets
• Document every outcome so teammates can act without follow-up

Skills

Customer support

Call center

US-based clients

Job description

• Call labs and partners to sort out turnaround times, results status, and redraws
• Run the Tier 1 call-request queue, prioritize by urgency, and hit response-time targets
• Document every outcome so teammates can act without follow-up

Who you are:

• 4+ years in customer support, call center, or BPO supporting US-based clients
• Clear, confident, and professional on the phone in English
• Process-driven and exact, handling sensitive patient information with care

How we'll measure success:

• Call requests completed within response-time targets
• Accuracy and completeness of documented outcomes
• Teammates can act on your notes without needing to follow up

Junction

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. We're a remote-first team of about 60, backed by top investors, working to make healthcare personalized, proactive, and affordable.