Tier 1 Fiber Install & Field Support Technician

Surf Internet; Ottawa (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

Surf Broadband Solutions is seeking a Tier 1 Service Delivery Technician to support FTTH installations and basic connectivity troubleshooting in residential environments. You will work under the Field Operations team across multiple job sites in the Midwest region.

Requirements include a high school diploma, a valid driver’s license, the ability to lift 75+ pounds, travel up to 100% of the time, and comfort working at height and in varying weather conditions.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license with acceptable driving record.
• Ability to lift and maneuver objects 75+ lbs regularly.
• Willingness to travel up to 100% of the time within the service region.
• Comfortable working at elevated heights and in adverse weather conditions.

Responsibilities

• Perform FTTH fiber installations and some service repair calls at residential locations.
• Conduct fiber signal performance testing using a signal meter and test cord.
• Explain service details, billing, and equipment features to customers.
• Troubleshoot basic fiber drop issues and connectivity problems.
• Safely lift, carry, and maneuver equipment as required in varying environments.
• Maintain truck, tools, and safety gear per guidelines and document service tickets.

Skills

Customer service

Communication skills

Problem solving

Self-management

Adaptability

Education

High school diploma or equivalent

Tools

CRM software

Google Docs

Basic computer tools

Job description

Surf Broadband Solutions is seeking a Tier 1 Service Delivery Technician to support FTTH installations and basic connectivity troubleshooting in residential environments. You will work under the Field Operations team across multiple job sites in the Midwest region.

Requirements include a high school diploma, a valid driver’s license, the ability to lift 75+ pounds, travel up to 100% of the time, and comfort working at height and in varying weather conditions.