Tier 1 Cyber Help Desk Analyst | DoD-Cleared

Apavo Corporation

Arlington (VA)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

Apavo Corporation seeks a Tier 1 Help Desk Analyst to provide first-line IT support for end users on unclassified and classified office information systems in Arlington, VA. This role handles account management, password services, hardware/software issues, and network connectivity, ensuring timely resolutions to maintain business operations.

The position supports a long-term DoD contracting effort and collaborates with IT teams to restore services, meet SLOs, and develop documentation for

Qualifications

Associate’s degree or 2+ years of relevant experience required.
Minimum 3 years relevant experience required.
DoD Top Secret Clearance with SCI/SAP eligibility required.
DoD 8570.01-M IAT II certification required.
Strong troubleshooting of desktop hardware and software emphasized.
Excellent written and verbal communication skills are essential.

Responsibilities

Answer calls and fulfill requests; provide first-level diagnostics and troubleshooting.
Support for IT systems installation, troubleshooting, and maintenance.
Provide first-level support for PC, server, or mainframe applications or hardware.
Document processes and assist in continuous service improvement.
Ensure Help Desk compliance with Service Level Objectives (SLOs).
May lead small teams or work with cross-functional IT groups.