Tier 1 Customer Support

Davita Inc.; Washington (District of Columbia); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is looking for a Customer Service Representative to provide support for families experiencing technical issues. This fully remote position involves handling 30-50 inbound calls daily, troubleshooting various inquiries related to the company's products and services, ensuring customer satisfaction. Suitable candidates should possess strong technical skills and have experience in a remote support environment.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Paid Time Off

Qualifications

• Strong knowledge in hardware troubleshooting and Active Directory.
• Experience with remote troubleshooting tools is preferred.
• Familiarity with Google Apps and Zoom is a plus.

Responsibilities

• Respond to a high volume of inquiries via calls, LiveChat, and emails.
• Assist families with login issues and navigate platforms.
• Provide technical support for various products and services.

Skills

Customer service

Troubleshooting

Technical support

Remote support

Windows

Desktop

Password reset

Service desk

Software support

Job description

*Description*
Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues.
Will handle roughly 30-50 inbound calls a day.
The Customer Service Representative is responsible for responding to a high volume of inquiries about the company's products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms. The Customer Service Representative takes inbound calls, LiveChat, and/or emails from users. Trained in and proficient in responding to inquiries across many programs.
*Skills*
Customer service, Troubleshooting, Windows, Desktop, Technical support, password reset, Service desk, Remote support, software support
*Additional Skills & Qualifications*

* Strong knowledge/experience with hardware troubleshooting (Performance issues, Mic/Camera issues/settings, Peripherals (mouse/keyboard, monitors etc.))
* Strong knowledge/experience with Active Directory (Password Reset)
* Strong knowledge/experience of 'Home' network troubleshooting
* Strong knowledge/experience of 'Domain Environment' network troubleshooting
* Add computer to a domain
* Add/Remove printers/scan folders
* Strong knowledge/experience with 'Internet/Browser" troubleshooting
* Basic knowledge/experience with reimaging computers (PC)
* Any knowledge/experience with Apple computers is welcomed
* Experience with Remote Troubleshooting tools (Bomgar/BeyondTrust)
* Strong knowledge/experience of Google Apps
* Knowledge of Zoom
* Experience with working remotely (work from home)
*Pay and Benefits*
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 13, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.