Cloud Support Specialist

Accenture; Elkridge (MD); On-site; USD 83,000 - 171,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing the safety and strength of the nation. As a Cloud Services Operations Admin, you'll play a vital role in supporting 24x7 operations, ensuring user account management, and maintaining high customer service standards. This position offers a unique opportunity to work with a diverse team, leveraging technology to drive positive change. You'll be empowered to grow through hands-on experience and industry training, making a meaningful impact in the public sector. If you're passionate about technology and service, this role is an exciting chance to thrive in a collaborative environment.

Qualifications

• 3+ years of experience in account management and customer support.
• Experience analyzing cloud-scale datasets for service insights.

Responsibilities

• Manage day-to-day operations for onboarding new users.
• Engage with stakeholders to meet customer SLAs.

Skills

Account Management

Customer Support

Cloud Data Analysis

Scripting (PowerShell, Python)

Education

Valid U.S. Passport

Active TS/SCI with Polygraph

Job description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Job Description:

Accenture Federal Services is seeking a Cloud Services Operations Admin that will work in support 24x7 Operations.

Responsibilities include:

1. Account management of day-to-day operations for onboarding new users, internal user base and user account life cycle.
2. Adding and removing users and granting permissions.
3. Engaging with appropriate stakeholders to identify and support focus areas to meet customer SLAs.
4. Account Provisioning/User Licensing.

Here's what you need:

1. 3+ years of experience providing account management support of day-to-day operations to meet customer SLAs.
2. 3+ years of experience providing Tier 1-2 Customer Support.
3. 3+ years of experience performing analysis on cloud-scale datasets to provide service engineers with insights needed to perform effective vulnerability remediation and proper configuration.
4. Must have a valid U.S. passport.

Bonus points if you have:

1. Experience with PowerShell, Python, or other scripting languages.

Security Clearance:

Active TS/SCI with Polygraph is required to start.

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New York, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New York, Washington, and the District of Columbia is: $83,900—$170,200 USD.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here.

Equal Employment Opportunity Statement

Accenture Federal Services is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement here.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.

If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.