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Tier 1 Customer Support

Lensa

Washington (District of Columbia)

Remote

USD 80,000 - 100,000

Full time

Yesterday

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Job summary

Lensa is seeking a Customer Service Representative to provide remote support to clients. Responsibilities include managing a high volume of calls, troubleshooting technical issues, and aiding customers with their inquiries. The role requires strong customer service skills and technical knowledge, making it the perfect opportunity for entry-level candidates looking to grow their careers.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Short and long-term disability

Health Spending Account (HSA)

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

Strong knowledge of hardware troubleshooting.
Experience with Active Directory (Password Reset).
Knowledge of home and domain environment network troubleshooting.

Responsibilities

Answer inbound calls and provide customer support.
Handle 30-50 inbound calls a day.
Respond to inquiries about products and services.

Skills

Customer service

Troubleshooting

Technical support

Windows

Desktop

Remote support

Service desk

Software support

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Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals in Washington, DC. Apply via Lensa today!

Description

Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues.

Will handle roughly 30-50 inbound calls a day.

The Customer Service Representative is responsible for responding to a high volume of inquiries about the company’s products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms. The Customer Service Representative takes inbound calls, LiveChat, and/or emails from users. Trained in and proficient in responding to inquiries across many programs.

Skills

Customer service, Troubleshooting, Windows, Desktop, Technical support, password reset, Service desk, Remote support, software support

Additional Skills & Qualifications

Strong knowledge/experience with hardware troubleshooting (Performance issues, Mic/Camera issues/settings, Peripherals (mouse/keyboard, monitors etc.))
Strong knowledge/experience with Active Directory (Password Reset)
Strong knowledge/experience of ‘Home’ network troubleshooting
Strong knowledge/experience of ‘Domain Environment’ network troubleshooting
Add computer to a domain
Add/Remove printers/scan folders
Strong knowledge/experience with ‘Internet/Browser” troubleshooting
Basic knowledge/experience with reimaging computers (PC)
Any knowledge/experience with Apple computers is welcomed
Experience with Remote Troubleshooting tools (Bomgar/BeyondTrust)
Strong knowledge/experience of Google Apps
Knowledge of Zoom
Experience with working remotely (work from home)

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 13, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
IT Services and IT Consulting

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