Cloud Support Specialist

Accenture Federal Services; Elkridge (MD); On-site; USD 83,000 - 171,000; Full time

Job summary

An established industry player seeks a Cloud Services Operations Admin to enhance user account management and support 24x7 operations. This role involves onboarding users, managing permissions, and ensuring compliance with customer service level agreements. Ideal candidates will possess strong experience in customer support and cloud data analysis, along with a valid U.S. passport and an active security clearance. Join a collaborative environment that values diversity and innovation, and contribute to meaningful change in federal services.

Qualifications

• 3+ years in account management and customer support.
• Experience with cloud-scale datasets and vulnerability remediation.

Responsibilities

• Manage user accounts and permissions for onboarding.
• Engage with stakeholders to meet customer SLAs.

Skills

Account Management

Customer Support

Cloud Data Analysis

PowerShell

Python

Job description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Job Description:

Accenture Federal Services is seeking a Cloud Services Operations Admin that will work in support 24x7 Operations.

Responsibilities include:

• Account management of day-to-day operations for onboarding new users, internal user base and user account life cycle.
• Adding and removing users and granting permissions.
• Engaging with appropriate stakeholders to identify and support focus areas to meet customer SLAs.
• Account Provisioning/User Licensing.

Here's what you need:

• 3+ years of experience providing account management support of day-to-day operations to meet customer SLAs.
• 3+ years of experience providing Tier 1-2 Customer Support.
• 3+ years of experience performing analysis on cloud-scale datasets to provide service engineers with insights needed to perform effective vulnerability remediation and proper configuration.
• Must have a valid U.S. passport.

Bonus points if you have:

• Experience with PowerShell, Python, or other scripting languages.

Security Clearance:

• Active TS/SCI with Polygraph is required to start.

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New York, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New York, Washington, and the District of Columbia is:

$83,900 — $170,200 USD

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.

Equal Employment Opportunity Statement

Accenture Federal Services is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.