Cloud Support Specialist

Accenture; Great Falls Crossing (VA); On-site; USD 83,000 - 171,000; Full time

Job summary

Accenture Federal Services is seeking a Cloud Services Specialist to join our team. This role involves overseeing account management operations and providing excellent customer support. The ideal candidate will have extensive experience in account management and data analysis, necessary for ensuring customer satisfaction and operational efficiency.

Qualifications

• 3+ years of experience in account management and customer support.
• Experience in analyzing large datasets for insights.
• Must have a valid U.S. passport and be open to shift work.

Responsibilities

• Manage day-to-day operations for onboarding new users.
• Engage with stakeholders to meet customer SLAs.
• Provision accounts and manage user permissions.

Skills

Account management

Customer Support

Data analysis

Problem solving

Vulnerability remediation

Configuration management

Scripting languages

Tools

PowerShell

Python

Job description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people.Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

**Job Description:**

Accenture Federal Services is seeking a Cloud Services Specialist that will work to support 24x7x365 operations.

**Responsibilities include:**

+ Account management of day-to-day operations for onboarding new users, internal user base and user account life cycle

+ Adding and removing users and granting permissions

+ Engaging with appropriate stakeholders to identify and support focus areas to meet customer SLAs

+ Account Provisioning/User Licensing

**Here's what you need:**

+ 3+ years of experience providing account management support of day-to-day operations to meet customer SLAs

+ 3+ years of experience providing Tier 1-2 Customer Support

+ 3+ years of experience performing analysis on cloud-scale datasets to provide service engineers with insights needed to perform effective vulnerability remediation and proper configuration

+ Must have a valid U.S. passport

+ Must be open to shift work

**Bonus points if you have:**

+ Experience with PowerShell, Python, or other scripting languages

**Security Clearance:**

+ Active TS/SCI with Polygraph is required to start

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of **California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Washington, Vermont, and the District of Columbia** . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. (https://www.accenture.com/us-en/careers/your-future-rewards-benefits) We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Washington, Vermont, and the District of Columbia is:

$83,900—$170,200 USD

**_What We Believe_**

_As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on._

**_Equal Employment Opportunity Statement_**

_We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of theAccenture Federal Services Equal Opportunity Policy Statement. (https://afscommunities.force.com/careers/s/equal-opportunity-annual-policy)_

_Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women._

**_Requesting An Accommodation_**

_Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired._

_If you_ **__** _are being considered for employment opportunities with Accenture Federal Services andneed anaccommodation for a disability or religious observanceduring the interview process or for the job you are interviewing for, please speak with your recruiter._

**_Other Employment Statements_**

_Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States._

_Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration._

_Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process._

_The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information._

_California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here (https://www.accenture.com/us-en/careers/life-at-accenture/e-verify-legal...) for additional important information._