Tickets Sales & Rental Attendat

Pequot Lakes; Minnesota; Hybrid; USD 17,000 - 22,000; Part time

Job summary

Pequot Lakes is seeking a friendly attendant to handle ticket sales and rental services at the ski area. The role may be seasonal, part-time or full-time, with weekends and holidays required. Staff interact with guests, coworkers and volunteers to ensure smooth service and a welcoming atmosphere.

The job involves equipment fitting, lift ticket sales, waivers, and maintaining a tidy chalet. Prior customer service helps; Rossignol Rental Certification may be obtained during training.

Qualifications

• Experience in customer service is a plus.
• Ability to communicate clearly with guests and coworkers.
• Professional and respectful conduct at all times.

Responsibilities

• Work at the ticket counter or rental counter, or both.
• Sell lift tickets, rental forms, lessons, and merchandise.
• Obtain updated waivers for all guests and answer questions in all formats.
• Keep the chalet and rental area clean and organized.
• Attend Mount Ski Gull Staff Training and report to managers on duty.

Skills

Customer service

Communication

Teamwork

Job description

Roles and Responsibilities include, but are not limited to:

Seasonal; Part-time or Full-time

The Ticket Sales and Rental attendant is responsible for working at the ticket counter or rental counter. Employees may work in both or just one of the areas.

This position reports to the Managers on Duty & General Manager.

Must be available to work weekends and holidays.

Ability to communicate with co-workers, volunteers, and guests in a clear, business-like and respectful manner which focuses on generating a cooperative work environment.

Must attend Mount Ski Gull Staff Training.

As a Rental worker:

Responsibilities include outfitting customers with proper equipment in a timely and friendly manner:

Demonstrate enthusiastic and courteous service to our customers.

Ability to work (or learn) the technical aspects of skis and snowboards this may include but is not limited to: mounting bindings, waxing, ski sharpening, ski and snowboard tuning.

Keeping the rental area & chalet clean and organized.

As a Ticket Sales Employee:

Responsible for selling lift tickets for skiing and snow tubing, rental equipment forms, lessons, and merchandise.

Responsible for getting updated waivers for all guests.

Answering all questions of guests and members in all communication formats.

Keeping the chalet clean and tidy for best customer service.

Job Requirements & Experience include, but not limited to:

Must be 14 years of age or older (16+ to work in rental).

Experience working in customer service is a plus.

To work in Rental- Possess or obtain Rossignol Rental Technician Certification (will obtain during staff training).

Ski and snowboard experience is helpful but not required.