Rental Technician

Telluride Ski & Golf; South Egremont (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

Telluride Ski & Golf is seeking a Rental Technician to assist customers with selecting and fitting ski and snowboard equipment. You will verify rental forms, confirm payments, and provide expert guidance on gear, ensuring a safe, satisfying experience.

You will fit boots, skis, boards, poles and helmets, explain operation, and maintain rental inventory. This role requires strong customer service, cash handling, and DIN setting certification.

Qualifications

• Customer service experience required.
• In-depth knowledge of skiing/snowboarding equipment.
• Proficient with computers and rental software systems.

Responsibilities

• Confirm rental forms and verify accuracy of information.
• Verify rental equipment is paid for and lift tickets are purchased.
• Provide expert advice on equipment selection and gear.
• Fit boots, skis, snowboards, poles and helmets to guest satisfaction.
• Explain equipment operation and reinforce safety techniques.
• Process rental equipment through the rental inventory system.
• Inspect equipment before and after rental and tag repairs as needed.
• Prepare and organize rentals for large groups and school programs.
• Disinfect boots and helmets per manufacturer recommendations.
• Handle cash and credit card transactions accurately and efficiently.

Skills

Customer service

Equipment knowledge

Cash handling

DIN setting

Tools

Rental software

Job description

Properly select and fit ski and snowboard equipment for rental customers.

Essential Duties And Responsibilities

• Confirm rental forms are completed and verify accuracy of information.
• Verify rental equipment is paid for and lift tickets are purchased.
• Provide expert advice regarding selection of equipment and gear.
• Fit boots, skis, snowboards, poles and helmets to guest satisfaction.
• Explain how the equipment works and reinforce safety techniques.
• Adjust DIN settings for guest weight, height and ability level.
• Process rental equipment through rental inventory system.
• Inspect equipment before and after rental and tag any needed repairs.
• Maintain rental fleet inventory promptly tracking returned equipment.
• Prepare and organize rentals for large groups and school programs.
• Disinfect boots and helmets per manufacturer recommendations.
• Process cash and credit card transactions accurately and efficiently.
• Manage the till, count start cash and prepare nightly deposit bags.
• Handle customer complaints in a professional and diplomatic way.
• Maintain rental shop and storage racks in a neat and organized fashion.
• Answer telephone calls directed to the rental shop.
• Perform other tasks as assigned by manager.

Minimum Qualifications (Knowledge, Skills, Abilities)

• Skilled in providing outstanding customer service.
• In depth knowledge of equipment used in skiing and snowboarding.
• Working knowledge of computers and rental software systems.
• Able to count cash and perform simple mathematical functions.
• Certification in DIN setting (provided by ski manufacturer Rossignol).

Core Competencies

• Friendly Service: Treat people courteously and respond in a helpful manner.
• Adhere to company policies & procedures maintaining strong work ethics.
• Work Standards: Maintain high standards in the quality & consistency of work.

Physical Demands

• Must be able to lift up to 50 pounds,
• Must be able to stand, lift, and reach.

Requirements

Shift Requirements:

• Hours may be long, including early morning through early evening.
• Frequent weekend and holiday shifts.

Age Requirements

• Applicants must be 18 for Rental Technician position.