Ticketing Services Associate

Granada Theatre; Santa Barbara (CA); On-site; USD 24,796 - 30,307; Part time

Job summary

The Granada Theatre is seeking a Part-Time, non-exempt Ticketing Services Associate to assist customers, sell tickets, and manage Will Call and renewals in the box office in Santa Barbara.

You will work 15-29 hours weekly with evening/ weekend shifts, and must provide friendly, accurate service using Tessitura and basic math for transactions.

This role reports to the Ticketing Services Assistant Manager and Manager and requires professionalism and attention to detail in a busy venue environment.

Qualifications

• Customer service experience and professionalism in a busy box office.
• Ability to handle cash and credit card transactions accurately.
• Experience with ticketing systems or retail environments preferred.

Responsibilities

• Sell tickets using Tessitura and process transactions accurately.
• Provide excellent customer service to Granada Theatre patrons and season ticket holders.
• Maintain ticketing database accurately and fulfill season ticket renewals and requests.
• Perform sales and will call functions during performances as assigned.
• Carry out general office duties as needed.

Skills

Guest relations

Cash handling

Customer service

Multitasking

Communication

Computer skills

Attention to detail

Phone etiquette

Education

High School Diploma or equivalent

Tools

Tessitura

Job description

Position Summary

As part of our public-facing team, the Ticketing Services Associate provides excellent customer service to patrons & guests of The Granada Theatre while working in the ticketing office. Ticketing Services Associates will answer questions about upcoming events, sell tickets, distribute pre-purchased tickets; assist with the fulfillment of resident company ticket requests; complete daily administrative duties to keep the box office running smoothly. This position requires an irregular work schedule that will include evenings, weekends and holidays.

Reports to

Ticketing Services Assistant Manager, Ticketing Services Manager

Job Type

Part-Time, non-exempt

Schedule

15-29 hours per week, shifts are scheduled Tuesday – Sunday including afternoon and evening shifts

Location

In-Person – The Granada Theatre, Santa Barbara

Pay

$18-$22 per hour

Primary Duties Include

• Sell tickets using Tessitura, a computerized patron database.
• Provide excellent customer service for The Granada Theatre season ticket holders and patrons.
• Help maintain ticketing database in an accurate and reliable manner.
• Process season ticket renewals and new accounts.
• Perform sales and/or will call functions at performance times, as assigned.
• Perform general office duties and other tasks as assigned.

Skills/Knowledge/Abilities

• Skill in guest relations, phone etiquette, cash handling, filing, multi-task experience, attention to detail.
• Customer service skills, including diplomacy and patience.
• Ability to do basic math.
• Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment.
• Proficient computer skills including working on windows-based computers and the internet.
• Ability to multitask and stay organized while keeping a calm work atmosphere.
• Strong written and oral communication skills.
• Familiarity with multi-line office phones, copiers, printers, and credit card scanners, preferred.
• Must present a professional attitude and appearance at all times, whether interacting with patrons or staff.

Education/ Experience

• High School Diploma or equivalent
• Cashier Experience, experience handling cash and credit cards.
• Sales and/or Retail Experience.
• Previous Tessitura or equivalent ticketing experience is strongly preferred.