Specialist I, Grand Theatre Patron Services (Part Time)

Salt Lake Community College; Utah; In loco; USD 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

Salt Lake Community College's Grand Theatre is seeking an entry-level Box Office staff member to provide friendly patron services, sell tickets, and manage inquiries. You will work with our patron management software, handle calls and emails, and assist with nightly operations to ensure a positive guest experience.

Applicants should have a high school diploma, strong computer skills, and the ability to interact with diverse patrons.

Competenze

• Graduation from an accredited high school or equivalent.
• Experience in customer service is preferred.
• Bilingual applicants desired.

Mansioni

• Provide guests a positive first impression with superior patron services.
• Sell tickets and manage patron information in the software system.
• Answer phone, email, and messages professionally.
• Serve as a contact for information on theatre activities and opportunities.
• Multi-task on show nights with box office and front-of-house staff.
• Handle minor customer service issues such as seating and ticket errors.
• Maintain theatre appearance and presentation.
• Participate in extra training and follow box office policies.

Conoscenze

Computer literacy

Public interaction

Multitasking

Written communication

Customer service

Flexible hours

Formazione

High school diploma or equivalent

Strumenti

Patron management software

Descrizione del lavoro

The Grand Theatre is located on South City Campus. Patron Services Staff are also expected to be friendly and attentive to patron needs while maintaining a comfortable environment so contract artists, crew, and patrons can focus on the show. This is an entry level position, but The Grand is known for promoting within and providing networking opportunities for career advancement possibilities in the community.

Box Office

• Provide all guests a positive first impression of the Grand Theatre by offering superior, individualized patron services.
• Learning and working within our patron management software system in order to sell tickets, maintain the database of patron information, and preparing financial receipts and reports for deposits to school accounts.
• Answering phone, voice messages, and email in an appropriate professional and courtesy manner.
• Serving as a point of contact to provide patrons with relevant and correct information on Grand activities and other community theatre opportunities.
• Multi-task on the night of shows to handle the current patron at the window as well as assist other front-of-house staff members.
• Handling minor patron customer service issues such as double seating and errors in ticket handling.
• Maintain theatre appearance and presentation.
• Take part in any extra training as required, and take a proactive approach in remaining aware of box office policy.

• Good working knowledge of computers
• Ability to meet and deal with the public, both adults and children
• Ability to communicate effectively, in person, via email/telephone, and in writing
• Flexible availability – afternoons, evenings, and weekends needed
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

• Graduation from an accredited high school or its equivalent is required.

• Experience in cash register operation and keeping accurate financial records is preferred
• Experience in a customer service position preferred
• Bilingual applicants desired