Ticketing Operations Lead — Grammy Week (Remote)

National Academy of Recording Arts & Sciences, Inc.

United States

Hybrid

USD 36,000 - 39,000

Full time

3 days ago

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Job summary

The Recording Academy's ticketing department is seeking an event professional focused on delivering seamless fan experiences for the 2027 Grammy Awards. This role involves managing ticketing operations, collaborating with internal teams, and ensuring a smooth ticket-buying journey from request to confirmation.

Responsibilities include overseeing daily customer service operations, optimizing infrastructure, and providing scheduling support.

Qualifications

High school diploma or equivalent; some college preferred.
Experience with Freshdesk or similar customer service platforms.
Proficiency in Airtable and its integrated applications.
Familiarity with various ticketing platform backends (e.g., Ticketmaster, Frontgate, AXS).
Minimum two years of ticketing and/or event management experience required.
Knowledge of or experience in the music industry is preferred.

Responsibilities

Oversee daily ticketing customer service operations and admin support for the 2027 Grammy Awards.
Set daily priorities with ticketing management and admin team.
Optimize customer service infrastructure and ensure a seamless ticket-buying experience from request to confirmation.
Provide scheduling and internal/external ticket request processing.
Assist guests at the ticket help desk during the Grammy Awards and resolve issues promptly.